{"id":3628368,"url":"https://alion.io/job/digioutsource-aml-coach","title":"AML Coach","company":{"id":4495588,"name":"DigiOutsource","domain":"digioutsource.com","url":"https://alion.io/company/digioutsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T10:03:30Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Kick-start your career in the online gaming world and experience the very latest in technology and innovation.\nWho we are\nWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.\nAt DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.\nWho we’re looking for\nWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.\nReady to become a game-changer? Supercharge your career with us and be part of something extraordinary.\nWhy we need you\nWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.\nThe AML Coach's objective in the AML Spin department is to uphold prescribed AML and KYC compliance in the Enhanced Due Diligence and AML Investigations environment by means of evaluation, coaching and training. This position involves collaborating with the training team to guide new members and enhance their skills from novice to advanced levels while working closely with the Enhanced Due Diligence Specialists, Investigations Analysts, Enhanced Due Diligence Team Lead and Investigations Team Lead to create effective developmental strategies. You will be required to work within general methods and procedures and exercise independent judgment to adapt and apply the guidelines to specific situations.\nWhat you’ll be doing\nAs part of your role, your responsibilities will include:\nNew Starter Onboarding\nDigesting handovers received from the training team on each new starter to ensure that the level of understanding, through proficiency reporting, meets the agreed standard that warrants the advancement from training into the live environment.\nTransitioning new starters from the training environment into the live environment.\nWorking closely with the new starters during this transition phase to identify any concerns and to report these back to Team Leads and the AML Service Manager and to remedy such concerns.\nDevelop new starter’s skills from beginner to advanced levels.\nRecord and report on the new starter’s progress to the Team Leads and AML Service Manager throughout the ‘probation’ period.\nIdentify and communicate improvements required to the training programme.\nRecommending new or improved processes or systems to enhance the efficiency of AML Spin training and onboarding.\nLive Coaching and QA\nLive Coaching on a constant basis through proactive engagement with Enhanced Due Diligence Specialists and Investigations Analysts, focusing on improving efficiency and quality.\nCapturing and reporting on findings identified through Live Coaching.\nProviding feedback and upskilling from Live Coaching observations.\nActively performing QA in line with the defined KPI per team.\nTracking trends based on reporting.\nAddressing QA concerns with Enhanced Due Diligence Specialists and Investigations Analysts as soon as possible.\nEscalating QA concerns to Enhanced Due Diligence Team Lead, Investigations Team Lead and AML Service Manager where necessary.\nProviding reporting on a frequent basis of the above.\nEnhanced Due Diligence Specialists and Investigations Analysts Development and Upskilling\nComplete feedback sessions regarding QA reviews in collaboration with Enhanced Due Diligence Team Lead and Investigations Team Lead.\nIdentify problematic knowledge areas from live coaching and QA trends to identify topics that need to be covered on an individual, team or department level.\nMonitor and track improvement in QA results on an individual and team level.\nWAT sessions\nUtilize findings from live coaching and QA trends to identify topics that need to be covered for upskilling across the team and/or department.\nCreation, scheduling, and execution of these sessions.\nCreate and circulate tests or surveys to do consistent knowledge checks and benchmark the success of sessions in line with our proficiency model.\nInformation dissemination & training\nEnsure that information (both new processes and updates to processes) are shared with all relevant individuals in the Risk and Fraud Department.\nTest understanding of information disseminated.\nCompile communication of information shared for all parties in the Risk & Fraud Department where necessary.\nIdentify training requirements from identified trends.\nDocument attendance and success of coaching for reporting.\nKeep concise records of QA Feedback, Live Coaching, WAT Sessions, Information shared with all parties and accompany these with test results to confirm understanding.\nIdentify case-studies for training purposes.\nEnsuring that our Process & Policy Documents are kept up to date and intact with all new information / updates and is readily available for our agents to refer to.\nEnsuring that the Training Department is kept up to date with changes and roll-outs and that they too are tested for understanding post the sharing of information.\nProvide monthly QA reporting to the Team Leads & AML Service Manager.\nThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.\nEssential skills you’ll bring to the table\nThe necessary skills that we require for this role include:\nMinimum 12 months experience in DigiOutsource\nMinimum 6 months experience in the AML Department\nStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively\nExperience working collaboratively in cross-functional teams, with a focus on achieving shared goals\nExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope\nExceptional attention to detail, ensuring high standards of quality in all outputs\nAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations\nDemonstrates consistent behaviours aligned to the Performance and Organisational Culture. \nDesirable skills you’ve got up your sleeve\nIt would be great if you also have some of the following skills:\nIn-depth knowledge of sports betting markets, including odds calculation, betting types and market trends\nPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations\nFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards\nExperience in developing and executing customer retention strategies\nA strong understanding of Compliance and Money Laundering principles\nPrevious experience within SOW/ AML environment.\nPrevious coaching / teaching exposure\nKnowledge and understanding of Risk systems & technology\nKnowledge & experience with Excel spreadsheets, as well as generating & compiling reports\nKnowledge & experience with PowerPoint and the creation of interactive presentations\nOur values are non-negotiables\nOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.\nThese competencies are:\nAdaptability\nAttention to detail\nOrganisation and planning\nStrong decision making\nTeam orientation\nProblem solving abilities\nInitiative\n\nWhat you'll get back\nWe invest in your growth and wellbeing, so you can bring your best:\nSupergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.\nYour progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.\nSupport that has your back. Our Employee Assistance Programme offers resources for you and your family.\nGroup Life Cover\nFuneral Fund Benefit\nIncome Continuation Benefit\nMedical Aid Subsidy\nRetirement Annuity Subsidy\nReady to feel superclass?\nAt Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed - and your work will have real impact from day one.\nGame on!\n*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.\n*Shortlisted candidates may need to complete an assessment.\nThis position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.\nShould you not hear from us within 2 weeks, please deem your application as unsuccessful.\nThe perfect place to work, play and grow!","description_format":"text","description_chars":9427,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:16:49Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:8","stale_co","urgency","velocity","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/digioutsource-aml-coach","json_url":"https://alion.io/job/digioutsource-aml-coach.json","meta":{"generated_at":"2026-11-05T15:13:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495588},"rest":"https://alion.io/mcp/rest/get_company?id=4495588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigioutsource-aml-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigioutsource-aml-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigioutsource-aml-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digioutsource-aml-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigioutsource-aml-coach"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628368}},{"tool":"search_jobs","arguments":{"company":"digioutsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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