{"id":3628390,"url":"https://alion.io/job/digioutsource-it-support-technician-2","title":"IT Support Technician","company":{"id":4495588,"name":"DigiOutsource","domain":"digioutsource.com","url":"https://alion.io/company/digioutsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Nagios","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-04-01T00:00:00Z","employer_posted_date":"2026-04-01","last_verified_at":"2026-11-04T08:44:23Z","board_verified":true,"closed_at":null,"days_open":217,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":217},"description":"Kick-start your career in the online gaming world and experience the very latest in technology and innovation.\nWho we are\nWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.\nAt DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.\nWho we’re looking for\nWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.\nReady to become a game-changer? Supercharge your career with us and be part of something extraordinary.\nWhy we need you\nWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.\nAs an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.\nWhat you’ll be doing\nAs part of your role, your responsibilities will include but not limited to:\nInstalling, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.\nEnsuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.\nFront Line Desktop Support via Chat Support or Jira Service Management initiated requests\nTroubleshoot problems via Teams, in-person remote desktop technologies\nCompany Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios\nOffice365, Exchange on-prem and Exchange365 experience.\nMicrosoft Entra and Active Directory administration.\nUser Rights Management via group membership changes in Active Directory and Entra\nCorporate and Call Centre applications support, troubleshooting and issue escalation\nKnowledge and experience on Windows 10, 11 and Mac\nAbility to diagnose and fix Hardware problems, ability to replace hardware parts.\nExposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals\nGood knowledge of Dell products\nKeen learner, able to apply new technologies /methods as they become available\nThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.\nEssential skills you’ll bring to the table\nThe necessary skills that we require for this role include:\nStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively\nExperience working collaboratively in cross-functional teams, with a focus on achieving shared goals\nExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope\nExceptional attention to detail, ensuring high standards of quality in all outputs\nAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations\nIT Qualification in A+ and AZ-900\nMinimum of 2 years’ experience in IT. Preferably in a desktop support environment\nValid driver’s license and own vehicle\nAbility to work shifts\nDesirable skills you’ve got up your sleeve\nIt would be great if you also have some of the following skills:\nFurther qualifications in MCSE, N+ or Intune or Azure Add role-specific skill\nExperiencing in monitoring of systems\nOur values are non-negotiables\nOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.\nThese competencies are:\nAdaptability\nOwnership and accountability\nInitiating action\nResilience\nTeam orientation\nIntegrity\nInnovation\nWhat you’ll get back\nWe offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:\nWe’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.\nYour hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.\nOur Employee Assistance programme offers a variety of benefits which you and your family can benefit from.\nFree Daily Meal\nFree Massages On-site\nFree On-Site Gym\nGroup Life Cover\nFuneral Fund Benefit\nFinancial Services Assistance\nCurro School Fees Benefit\nIncome Continuation Benefit\nLeadership Training\nReferral Bonus\nMedical Aid Subsidy\nFree Sleep Coaching\nOn-site Barista\nRetirement Annuity Subsidy\nWork from home allowance\nTeam socials\nBe part of that Superclass feeling.\nAt Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.\nIt’s all about putting your experience first and ensuring honesty and fairness in all we do.\nHere, your growth is supported and your contributions valued.\nGame on!\n*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.\n*Shortlisted candidates may need to complete an assessment.\nThis position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.\nShould you not hear from us within 2 weeks, please deem your application as unsuccessful.\nThe perfect place to work, play and grow!","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:16:49Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.12,"p_room":0.28,"age_days":217,"expected_fill_days":22,"reasons":["conf:9","stale_co","urgency","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/digioutsource-it-support-technician-2","json_url":"https://alion.io/job/digioutsource-it-support-technician-2.json","meta":{"generated_at":"2026-11-04T18:06:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495588},"rest":"https://alion.io/mcp/rest/get_company?id=4495588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigioutsource-it-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigioutsource-it-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigioutsource-it-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digioutsource-it-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigioutsource-it-support-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628390}},{"tool":"search_jobs","arguments":{"company":"digioutsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}