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In this role, you will be responsible for supporting customers using AI-powered tools, ensuring smooth adoption, and resolving technical challenges efficiently. This is an excellent opportunity to work on cutting-edge AI products with real-world users.\nKey Responsibilities:\nAct as the first point of contact for customer issues related to product usage, deployment errors, or software bugs.\nDiagnose and troubleshoot technical issues using strong computer science and problem-solving skills.\nEscalate unresolved issues to relevant internal teams and ensure timely resolution.\nTrack issues end-to-end and communicate solutions effectively to customers.\nEducate customers on best practices and proper usage of the platform.\nDocument recurring issues, solutions, and insights to improve internal knowledge bases and customer experience.\nRequired Qualifications\nBachelor’s degree in Computer Science, Software Engineering, or a related field.\n0-1 year of experience in technical support or a similar role.\nProficiency in at least one programming language such as Python, Java, or Go.\nBasic understanding of cloud environments and software deployment.\nFamiliarity with distributed systems, containerization, and orchestration tools (e.g., Docker, Kubernetes).\nStrong problem-solving, analytical, and communication skills.\nCustomer-centric mindset with the ability to work in a dynamic startup environment.\nPreferred Skills:\nInterest in artificial intelligence and large language models (LLMs).\nExposure to AI/ML concepts or tools is an added advantage.\nApply Now\nCTC: up to 20 LPA ( Negotiable Based On Experience)","description_format":"text","description_chars":1771,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-21T04:22:46Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.074,"p_room":0.28,"age_days":219,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":21132,"is_top_pay":false},"html_url":"https://alion.io/job/digirecruitx-ai-support-engineer","json_url":"https://alion.io/job/digirecruitx-ai-support-engineer.json","meta":{"generated_at":"2026-10-24T10:55:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2432154},"rest":"https://alion.io/mcp/rest/get_company?id=2432154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigirecruitx-ai-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigirecruitx-ai-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigirecruitx-ai-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digirecruitx-ai-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigirecruitx-ai-support-engineer"}]}