{"id":2975332,"url":"https://alion.io/job/digirecruitx-junior-technical-support-executive","title":"Junior Technical Support Executive","company":{"id":2432154,"name":"DigiRecruitx","domain":"digirecruitx.com","url":"https://alion.io/company/digirecruitx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":{"grade":"C","score":63,"open_postings":93,"ghost_share":0.613,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-07T07:54:08Z","employer_posted_date":"2026-04-07","last_verified_at":"2026-10-23T20:32:52Z","board_verified":true,"closed_at":null,"days_open":199,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":198},"description":"Role Overview:\nWe are looking for a dedicated Junior Technical Support Executive to assist our partners and clients with technical inquiries and problem resolution. Operating within the environmental monitoring domain, you will ensure maximum client satisfaction by troubleshooting hardware, onboarding clients, and resolving issues promptly. This is an excellent opportunity for a motivated self-starter who enjoys hands-on problem solving in an energetic environment.\nKey Responsibilities:\nDemonstrate commitment, focus, and follow-through to see technical problems through to complete resolution.\nComply with standard procedures for the proper handoff of unresolvable issues to appropriate internal teams, maximizing client satisfaction.\nCommunicate effectively to provide prompt and accurate feedback to clients and the project team, both orally and in writing.\nDocument knowledge thoroughly by creating detailed technical notes and articles.\nEnsure proper recording of all client interactions and the complete closure of all presented issue logs.\nTroubleshoot hardware remotely with clients over video calls, email, and messaging platforms.\nSuccessfully onboard clients by assisting with product setup and providing interactive demonstrations.\nMaintain availability to work flexible hours once or twice a month, as required by operational needs.\nCandidate Qualifications:\nHold a BE, B.Tech, or B.Sc degree (in Electronics/Electrical, Computer Science, or any other engineering discipline).\nPossess 0 to 3 years of relevant work experience in technical support or a related field.\nDemonstrate excellent verbal and written communication skills to clearly convey technical concepts.\nExhibit the ability to work “hands-on” and seamlessly multitask within a fast-paced, energetic environment.\nBe a highly motivated self-starter who is comfortable working and learning independently.\nApply Now\nExperience Requirement: 0 to 3 Years","description_format":"text","description_chars":1929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-21T04:22:46Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.072,"p_room":0.28,"age_days":198,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/digirecruitx-junior-technical-support-executive","json_url":"https://alion.io/job/digirecruitx-junior-technical-support-executive.json","meta":{"generated_at":"2026-10-23T22:12:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2432154},"rest":"https://alion.io/mcp/rest/get_company?id=2432154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigirecruitx-junior-technical-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigirecruitx-junior-technical-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigirecruitx-junior-technical-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digirecruitx-junior-technical-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigirecruitx-junior-technical-support-executive"}]}