{"id":2975291,"url":"https://alion.io/job/digirecruitx-technical-support-executive","title":"Technical Support Executive","company":{"id":2432154,"name":"DigiRecruitx","domain":"digirecruitx.com","url":"https://alion.io/company/digirecruitx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":450000,"max":750000,"currency":"INR","period":"year","gross":null,"usd_annual":7925},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-07-30T05:40:07Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-22T03:02:47Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":83},"description":"We are seeking a proactive and customer-focused Technical Support Executive. In this role, you will be responsible for providing technical support to customers and field technicians by troubleshooting software, hardware, networking, and camera-related issues. You will also assist with deployments, installations, and system configurations while acting as the primary point of coordination between customers, field teams, and internal stakeholders.\nThe ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a customer-first approach, with the ability to manage issues from identification through successful resolution.\nKey Responsibilities\nProvide technical support to international customers via phone, email, chat, ticketing systems, and remote support sessions.\nDiagnose and resolve software, hardware, networking, and connectivity-related issues.\nSupport overseas field technicians during installations, deployments, onboarding, and configuration activities.\nAccess and troubleshoot remote systems using tools such as SSH, RDP, and other remote administration utilities.\nValidate device, camera, and system configurations against customer requirements.\nConduct deployment audits, quality assurance reviews, and installation validations.\nTake ownership of technical incidents, ensuring timely resolution and appropriate escalation when required.\nMaintain accurate documentation, including ticket updates, deployment records, and troubleshooting notes.\nAdhere to client-specific playbooks, standard operating procedures (SOPs), and knowledge base documentation.\nParticipate in team meetings, technical training, and continuous process improvement initiatives.\nRequired Qualifications & Skills:\n2-3 years of experience in Technical Support, Deployment, Solution Delivery, or a similar technical role.\nExcellent verbal and written communication skills.\nExperience supporting international customers and field technicians.\nStrong analytical, troubleshooting, and problem-solving abilities.\nGood understanding of IP networking concepts, including DHCP, DNS, VLANs, subnetting, switches, and firewalls.\nHands-on experience with Linux, including basic Linux commands.\nProficiency with SSH, RDP, and remote troubleshooting tools.\nAbility to troubleshoot software, hardware, networking, and connectivity issues.\nExperience using ticketing systems, knowledge management platforms, and documentation tools such as Confluence.\nFamiliarity with working in SLA-driven support environments.\nStrong attention to detail and commitment to following established processes.\nCTC : 4.5 to 7.5 LPA","description_format":"text","description_chars":2629,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-21T04:22:46Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long 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