{"id":3324868,"url":"https://alion.io/job/digit-event-customer-success-manager-csm","title":"Customer Success Manager - CSM","company":{"id":2031597,"name":"Digit Event","domain":"digitevent.com","url":"https://alion.io/company/digitevent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":43000,"currency":"EUR","period":"year","gross":null,"usd_annual":48087},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T09:10:25Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-12T18:45:09Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Rejoignez Digitevent, une entreprise dynamique au cœur de l'innovation technologique. En tant que Customer Success Manager, vous serez responsable de l'accompagnement et de la formation de nos clients, du suivi proactif de leur utilisation de la plateforme, du support client et de la détection d'opportunités d'upsell. Vous interagirez régulièrement avec les équipes Sales, Produit et Dev. Vous devez avoir au moins deux ans d'expérience dans une équipe Support ou Customer Success et être diplômé d'une formation supérieure.\nMissions\nAccompagnement et formation des nouveaux clients à la prise en main de la plateforme Digitevent.\nSuivi proactif de l'utilisation de la plateforme par les clients, anticipation de leurs besoins et conseils.\nRéponse rapide aux questions des clients, gestion des tickets de support pour assurer un service de qualité.\nProfil recherché\n* **Excellent relationnel :** Vous savez écouter, comprendre les besoins de chacun et adapter votre communication pour créer une relation de confiance avec nos clients.* **Organisation :** Vous êtes très rigoureux(se) et méthodique dans la gestion de vos tâches\n* **Proactivité :** Vous aimez prendre les devants et être acteur(trice) de vos journées. Vous ne craignez pas les challenges !\n* **Logique :** Vous êtes capable d'analyser les situations avec rationalité et trouver des solutions intelligentes aux problèmes.\n* **Fiabilité :** Nos clients et l'équipe peuvent compter sur vous pour tenir vos engagements\n### Expérience et formation :\nVous disposez d’au moins **deux ans d’expérience** au sein d’une équipe Support ou Customer Success, idéalement sur un produit technique complexe, et êtes diplômé(e) d’une formation supérieure (**Bac+5 ou équivalent**).\nVous êtes à l'aise pour accompagner des clients internationaux.\n### Rémunération :\nVoici le détail concernant la structure de rémunération :\n* Un fixe mensuel.\n* Un variable mensuel.\n* Un commissionnement basé sur le renouvellement des abonnements clients.","description_format":"text","description_chars":1989,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Event Management","Event Technology"],"lifecycle":[{"event":"open","at":"2026-10-27T09:33:02Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":16,"expected_fill_days":23,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":48087,"is_top_pay":false},"html_url":"https://alion.io/job/digit-event-customer-success-manager-csm","json_url":"https://alion.io/job/digit-event-customer-success-manager-csm.json","meta":{"generated_at":"2026-11-12T18:51:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39740,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2031597},"rest":"https://alion.io/mcp/rest/get_company?id=2031597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigit-event-customer-success-manager-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigit-event-customer-success-manager-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigit-event-customer-success-manager-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digit-event-customer-success-manager-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigit-event-customer-success-manager-csm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324868}},{"tool":"search_jobs","arguments":{"company":"digitevent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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