Engagement Manager/SDL

Role: Engagement Manager/SDL

Experience: 7 years

Location: Bengaluru (Remote)

Type: Full-time

About Digit88:

Digit88 is a boutique software product engineering company based out of Bengaluru since 2014. Over the years, we have established and managed 12+ high-performance product engineering teams in the areas of AI/Conversational AI/Tele-health/Healthcare systems/Logistics/E-commerce and more.

Since 2016, we have partnered with one of the world's foremost Conversational AI companies to set up their dedicated product engineering team in India. Over the past 5+ years, we have been collaboratively engineering highly scalable, high-performance, resilient platforms with teams in Seattle, Mountain View, UK, Israel and Germany.

Founded in New York City with over 1,200+ employees spanning 6 continents and dozens of countries, our partner is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot using the platforms that we are developing, our partner is a market leader in Conversational AI, competing with the likes of Google Dialog Flow, IBM Watson, Microsoft, and more.

The Vision:

To be the most trusted technology partner to innovative software product companies worldwide.

Job Profile:

• The Engagement Manager is accountable for predictable customer delivery. This person connects executive stakeholders, delivery teams and internal leadership, maintaining clarity on scope, plan, dependencies and commercial commitments. The role combines customer leadership with disciplined program management in a fast-moving startup environment.
• Establish the delivery plan, governance cadence, milestones, decision forums and escalation path.
• Own scope, change control, dependencies, RAID management and executive status communication.
• Coordinate with Solution Architecture, Customer Engineering, Product Engineering and Customer Success.
• Maintain customer trust through clear expectations, early risk communication and accountable follow-through.
• Track delivery economics, staffing needs and forecast changes with leadership.
• Drive readiness reviews and secure stakeholder alignment for testing, go-live and transition.
• Own delivery governance and customer alignment; Solution Architect owns technical design approval.
• Do not substitute schedule pressure for technical readiness or product approval.
• Partner with Customer Success on transition and adoption rather than extending implementation indefinitely.

To be successful in this role, you should possess:

• Education: Bachelor's degree in Engineering, IT, Science, or other Technical qualification
• 7+ years in enterprise software implementation, technical program management or consulting delivery.
• Experience leading complex, cross-functional customer programs from kickoff through production launch.
• Strong executive communication, facilitation, negotiation and conflict-resolution skills.
• Working knowledge of cloud software, integrations, testing and deployment lifecycles.
• Experience with AI platforms, CRM, contact center, CX transformation or regulated enterprise customers.
• Commercial management experience covering SOWs, change requests, utilization and margin.
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Strong “hands-on” project management experience from inception to closure phases
• Experience in handling multiple small and mid-sized projects simultaneously as a lead/PM
• Experience in delivering one or more fixed-time, fixed-price or SLA based managed services engagements
• Over 5 years of experience in a direct client-facing role (preferably in the US or UK) as part of a consulting/ services organization
• Experience of working within complex, matrixed multi-location teams
• Experience creating, executing, and amending project plans for large, complex projects
• Direct people management responsibilities for 5 or more people (including track leads/ other leads) and indirect responsibility/ span of 15 or more people as part of a cross-functional team comprising of business analysts, Creative designers, developers, testers, and other support functions
• Ability to overlap with the APAC or US time zone.

Additional Project/Soft Skills:

• Should be able to work independently with India & US based team members.
• Strong verbal and written communication with an ability to articulate problems and solutions over the phone and email.
• Strong sense of urgency, with a passion for accuracy and timeliness.
• Ability to work calmly in high-pressure situations and manage multiple projects/tasks.
• Ability to work independently and possess superior skills in issue resolution.
• Should have the passion to learn and implement, analyse and troubleshoot issues

Benefits working @ Digit88:

• Comprehensive Insurance (Life, Health, Accident)
• Flexible Work Model
• Accelerated learning & non-linear growth
• Flat organization structure driven by ownership and accountability
• Work with global peers, including top engineers and professionals from companies like Apple, Amazon, IBM Research, and Adobe
• Make a global impact with your work, leading innovations in Conversational AI, Tele-Medicine, Healthcare, and more
• Collaborate with a founding team of serial entrepreneurs with multiple successful exits, offering immense learning opportunities and challenges

Join us and partner in our growth journey!