{"id":2863002,"url":"https://alion.io/job/digitain-account-manager-mena-region","title":"Account Manager, MENA Region","company":{"id":57201,"name":"Digitain","domain":"digitain.com","url":"https://alion.io/company/digitain","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":49,"open_postings":47,"ghost_share":0.851,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-30T06:26:10Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you.\nOur ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run.\nResponsibilities:\nBuild, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors\nAct as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and\nin person meetings\nCommunicate with partners at a senior level to resolve issues and inquiries\nAdhere to the highest professional standards while managing partners’ projects\nCollaborate with the Sales team to onboard and integrate new partners, develop existing relationships\nFocus on ensuring we maintain superior customer service levels, operational excellence and strategic insight\nManage projects within client relationships, carry out client goals while meeting company goals\nDrive client retention, renewals, upsells and client satisfaction\nIdentify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement\nManage partner’s challenging requests and/or issues escalation to appropriate departments\nActively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives\nResolve complaints and prevent additional issues by improving processes\nMonitor and analyze customer’s usage of our product\nCollect and analyze data to learn more about partners’ behavior\nForecasts and tracks client account metrics\nFeeding back all suggestions for improvement and market research to senior staff\nStay up-to-date with company products and services, identify industry trends\nProvide input on new processes and workflows as needed\nUpdate knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations\nRequirements:\nAt least 2+ years of proven account management, sales, or business development experience in the industry\nAdvanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus)\nDemonstrated ability to communicate, present and influence effectively at all levels of the organization\nExperience in delivering client-focused solutions based on customer needs\nProven ability to manage multiple projects at a time while paying strict attention to details\nExcellent listening, negotiation and presentation skills\nExcellent verbal and written communications skills\nSelf-motivated individual with the ability to thrive in a results-driven environment\nAbility to work under high pressure & Ability to prioritize among competing tasks\nNatural relationship builder with integrity, reliability and maturity\nCritical thinking and problem-solving skills\nExcellent time and project management 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