{"id":309424,"url":"https://alion.io/job/digital-asset-documentation-lead","title":"Documentation Lead","company":{"id":47589,"name":"Digital Asset","domain":"digitalasset.com","url":"https://alion.io/company/digital-asset","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Zurich, Switzerland","London, United Kingdom"],"countries":["US","CH","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":76},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub Actions","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-07-01T04:56:21Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-03T04:46:54Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":124},"description":"About Digital Asset & the Canton Network\nDigital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.\nAt the heart of this mission is the Canton Network - the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.\nFounded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney- we are on a mission to transform finance- and that transformation is now playing out rapidly on the Canton Network.\nIf you’re interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.\nAbout the role:\nAs the Documentation Lead for Canton Network, you will serve as the guardian of the ecosystem's knowledge, owning and maintaining world-class documentation as the single source of truth for the entire community. You will sit within the Education vertical and work to ensure that every builder has the resources they need to successfully build on Canton.\nResponsibilities:\nYou will go beyond simple editing and actively manage the documentation strategy to deflect support tickets and accelerate developer onboarding. Your success will be defined by the content's digestibility and discoverability, ensuring developers can find answers quickly and independently. You will collaborate closely with Product and Engineering to keep documentation synchronized with rapid release cycles while also leveraging ecosystem partners to scale content production.\nOwn, maintain, and evolve world-class documentation that serves as the single source of truth for the Canton ecosystem.\nCollaborate with Product and Engineering teams to drive feedback loops to ensure documentation stays synchronized with the latest software release cycles.\nProduce and maintain Canton’s developer docs, including conceptual docs, tutorials, guides, upgrade notes, SDK/API documentation, etc.\nMonitor and improve documentation SEO and searchability to minimize \"no result\" queries and close content gaps.\nLeveraging LLM-enhanced search tools and search analytics to identify content gaps where users are asking questions but finding no documentation.\nAnalyze documentation metrics including drop-off rates, heatmaps, and sentiment feedback to continuously optimize the information architecture and content flow.\nWork to increase the Deflection Rate by proactively solving user issues through clear documentation and reducing the volume of support tickets coming into Sales and Client Experience.\nCollaborate with ecosystem partners and vendors to expand documentation coverage and quality.\nSupport the Evangelism team by providing accurate technical content to inform outreach and advocacy efforts.\nMaintain the documentation repository architecture, including automated deployments via GitHub Actions and a single source of truth.\nWhat We're Looking For:\nYou are obsessed with clarity and know that good documentation is the difference between a developer adopting a tool or abandoning it.\nYou have proven experience as a technical writer or technical writing lead, including managing writers and driving documentation strategy.\nYou have experience treating documentation as a product by tracking usage, sentiment, and success metrics like ticket deflection to prove ROI.\nYou have a strong technical aptitude and can read code and work closely with engineers to translate complex technical concepts into accessible guides.\nYou are data-driven and comfortable using tools like Google Analytics or heatmaps to identify where developers are getting stuck.\nYou have experience working in a fast-paced environment where software updates are frequent and you know how to keep docs from going stale.\nExcellent spoken and written English.\nThis position may be based in New York, Budapest, Zurich, or London. Compensation will be determined based on the successful candidate's location and experience.\n#LI-Hybrid\nThe range below may vary if based outside the New York tri-state area (New York, New Jersey, and Connecticut). Base salaries are determined during our interview process, during which we assess the candidate's experience, skills, and capabilities against internal peers and the scope and responsibilities of the position.\nUS Pay Transparency\n$155,000—$185,000 USD\n#LI-Hybrid\nAt Digital Asset, we are committed to compensation structures that reward impact consistently across our global teams. We support our people at every stage of life with comprehensive, family-forward benefits and flexible working models designed to help you do your best work.\nBenefits We offer a comprehensive benefits package designed to support the well-being of our team members. Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage. \nEqual Opportunity EmployerDigital Asset is an equal opportunity employer committed. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status, or any other basis protected by applicable law.\nEmployment Eligibility If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire.\nAccommodations Applicants with disabilities who require accommodation during the application or interview process should contact .\nCalifornia Privacy Act (CCPA) If you are based in California, we encourage you to read this important information for California residents linked here.","description_format":"text","description_chars":6238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Blockchain Infrastructure","Asset Tokenization"],"lifecycle":[{"event":"open","at":"2026-09-05T15:40:50Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.684,"p_room":0.36,"age_days":124,"expected_fill_days":80,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/digital-asset-documentation-lead","json_url":"https://alion.io/job/digital-asset-documentation-lead.json","meta":{"generated_at":"2026-11-03T05:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47589},"rest":"https://alion.io/mcp/rest/get_company?id=47589"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-asset-documentation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-asset-documentation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-asset-documentation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-asset-documentation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-asset-documentation-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":309424}},{"tool":"search_jobs","arguments":{"company":"digitalasset.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":309424},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}