{"id":2500338,"url":"https://alion.io/job/digital-matter-sales-operations","title":"Sales Operations","company":{"id":60432,"name":"Digital Matter","domain":"digitalmatter.com","url":"https://alion.io/company/digital-matter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Matter","optional":false}],"status":"live","first_seen_at":"2026-10-06T05:16:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-12T08:50:46Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"The Sales Operations role is responsible for supporting the efficient day-to-day operation of Digital Matter's North American business, with particular responsibility for the end-to-end administration and fulfilment of customer orders. The role coordinates the process from receipt of a customer order through to dispatch and delivery, including preparation of quotes and invoices, order processing, warehouse coordination, shipping documentation, inventory management and customer communication.\nThe position also supports customer account administration and the operational coordination of warranty returns and RMAs, working closely with Sales, Technical Support, Finance and other Digital Matter teams to provide a responsive and reliable customer experience. \nRequirements\nThe Sales Operations role is responsible for supporting the efficient day-to-day operation of Digital Matter's North American business, with particular responsibility for the end-to-end administration and fulfilment of customer orders.The role coordinates the process from receipt of a customer order through to dispatch and delivery, including preparation of quotes and invoices, order processing, warehouse coordination, shipping documentation, inventory management and customer communication.\nThe position also supports customer account administration and the operational coordination of warranty returns and RMAs, working closely with Sales, Technical Support, Finance and other Digital Matter teams to provide a responsive and reliable customer experience.\nKey Responsibilities\nCustomer Order Management & Fulfilment \nAct as a key operational contact for repeat and new customer orders. \nReceive and process customer orders received by phone, email or other approved channels. \nGenerate customer quotes and invoices as required. \nProcess orders in accordance with approved Digital Matter pricing. \nCoordinate the picking, packing and dispatch of customer orders. \nMaintain accurate order records and update the Orders Pipeline. \nMonitor orders through to delivery and proactively provide customers with delivery status updates. \nEscalate order issues, delays or exceptions to the appropriate internal stakeholder. \nRefer requests for discounts or non-standard commercial terms to the Head of Sales or relevant authorised leader. S\nShipping & Logistics \nCoordinate domestic and international customer deliveries as required. \nObtain and assess shipping quotes. \nPrepare and maintain relevant shipping and dispatch documentation. \nLiaise with freight and logistics providers to support timely delivery. \nMonitor shipments and resolve routine freight or delivery issues. \nMaintain accurate records of outgoing stock and customer deliveries. \nWork with internal teams to continuously improve order turnaround and logistics processes. \nInventory & Stock Management \nMaintain appropriate inventory levels to support forecast and customer demand. \nMonitor available stock and identify potential stock shortages. \nPlace replenishment purchase orders with the DMSA warehouse in accordance with agreed stock requirements.\nConduct regular stocktakes. \nReconcile physical stock against system records and investigate variances. \nMaintain accurate inventory records. \nEscalate potential stockouts or supply constraints early to relevant stakeholders. \nCustomer Account Administration & Onboarding \nEstablish new customer accounts within relevant Digital Matter systems and platforms, including Device Manager, TG and CBS, in accordance with approved processes. \nEnsure customer information and account records are complete and accurate. \nCoordinate internal activities required to support effective customer onboarding. \nProvide customers with appropriate operational information relating to ordering, delivery and account administration. \nCoordinate with Technical Support where technical onboarding or product training is required. \nSkills and Experience\n3- 5 years previous experience in sales operations, customer operations, order administration, logistics or a similar role. \nExperience managing customer orders from receipt through to delivery. \nExposure to inventory or warehouse processes. \nExperience preparing quotes, invoices and customer documentation. \nExperience using CRM, ERP, inventory or order management systems. \nExperience within technology, hardware, IoT or a related environment advantageous \nWhy Join Digital Matter?\nPlay a key role in a fast-scaling global IoT company at a pivotal stage of growth.\nOwn a key region with autonomy and strategic support.\nLead cutting-edge products delivering measurable value in the real world.\nThrive in a values-driven culture that champions innovation, accountability, and collaboration.","description_format":"text","description_chars":4717,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","RF & Wireless Hardware","IoT Platforms & 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