{"id":2953493,"url":"https://alion.io/job/digital-media-management-technology-operations-manager","title":"Technology Operations Manager","company":{"id":3970,"name":"Digital Media Management","domain":"digitalmediamanagement.com","url":"https://alion.io/company/digital-media-management","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":105000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Airtable","optional":false},{"name":"Google Workspace","optional":false},{"name":"Machine Learning","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-20T20:15:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T00:43:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are currently seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of our global teams. Responsibilities include systems management, tech support assistance, equipment management, coordinating with global IT teams on policies and procedures and providing strategic thinking for technology and AI solutions.\nWe are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI.\nYour Impact\nManage and optimize the technology operations for 3 global studios within Keywords Studios\nCreate and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems\nCollaborate with global IT teams on long-term technology processes, requirements and solutions\nLeverage AI and machine learning to build efficient processes across the business and workflows\nPartner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes\nActs as administrator for the group’s business systems and creative production tools \nServe as a thought leader on technology infrastructure, expansion and AI integration\nProvide user support for Mac and PC operating systems and assess equipment needs globally \nTroubleshoot technology related issues across the group\nAct as point of contact for clients regarding content security compliance \nCoordinate and manage services between current vendors and outside contractors\nYour Experience\n5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management\nDeep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.\nExperience in leveraging AI and machine learning to build efficiency across technology workflows\nStrong communication skills and attention to detail \nKnowledgeable of Apple and PC products and machines\nExperience with content security management and compliance\nExcellent time and project management skills\nYour Availability\nM-F: 9am-6pm EST","description_format":"text","description_chars":2319,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-20T20:45:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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