Manager Data Center Operations
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 2, 2026. Digital Realty scores B on the Alion truth index.
Your role
The Manager Data Center (MDC) is responsible for leading a team and managing a group of sites to ensure optimal operational performance and infrastructure reliability. The role is executed along the four pillars of the Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance. The MDC is accountable for all site-level activities including maintenance, repairs, upgrades, expansions, and customer service delivery. This includes full responsibility for asset and capacity management, aligned to company standards and compliance requirements. As the single point of contact for all site-related matters, the MDC provides direction and operational oversight, monitors all SLAs and KPIs, and drives continuous improvement initiatives.
What you’ll do
Lead end-to-end site operations, ensuring high availability, reliability, and performance of all data center infrastructure and assets
Drive adherence to health & safety policies and foster a strong safety culture with continuous improvement
Manage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are consistently met
Oversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery
Manage site capacity (power, space, cooling) and support feasibility reviews and expansion planning
Lead incident, problem, and escalation management to minimize downtime and prevent recurrence
Oversee vendor and subcontractor performance, installation acceptance, and audit readiness
Maintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers
Drive energy efficiency and sustainability initiatives in collaboration with cross-functional teams
Lead, coach, and develop the site team, including workforce planning, performance management, and engagement
What you’ll need
Bachelor’s degree (or equivalent) in a relevant technical field
3-5+ years of experience managing teams in mission-critical environments (data center, telecom, or industrial power)
Strong knowledge of maintenance management systems, planning, scheduling, and reporting
Experience in data center, telecommunications, or critical infrastructure operations
Understanding of capacity management (power, cooling, space) and asset lifecycle planning
Familiarity with ITIL, ServiceNow, or similar service management frameworks (preferred)
Proficiency in English (written and verbal)
Strong leadership and people management capabilities, including coaching and performance management
Proven ability to execute and deliver results on time, within budget, and to quality standards
Excellent problem-solving and decision-making skills in complex operational environments
Proactive and adaptable mindset with the ability to manage change effectively
Strong prioritization skills and ability to perform under pressure
Effective communication and stakeholder management skills
Customer-focused mindset with a drive to improve service delivery
Collaborative approach with cross-functional teams and business units
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.