{"id":1704840,"url":"https://alion.io/job/digital-realty-manager-data-center-operations-3","title":"Manager Data Center Operations","company":{"id":59797,"name":"Digital Realty","domain":"digitalrealty.com","url":"https://alion.io/company/digital-realty","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1373},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T02:26:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T17:23:32Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Your role\nThe Manager Data Center (MDC) is responsible for leading a team and managing a group of sites to ensure optimal operational performance and infrastructure reliability. The role is executed along the four pillars of the Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance. The MDC is accountable for all site-level activities including maintenance, repairs, upgrades, expansions, and customer service delivery. This includes full responsibility for asset and capacity management, aligned to company standards and compliance requirements. As the single point of contact for all site-related matters, the MDC provides direction and operational oversight, monitors all SLAs and KPIs, and drives continuous improvement initiatives.\nWhat you’ll do\nLead end-to-end site operations, ensuring high availability, reliability, and performance of all data center infrastructure and assets\n\nDrive adherence to health & safety policies and foster a strong safety culture with continuous improvement\n\nManage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are consistently met\n\nOversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery\n\nManage site capacity (power, space, cooling) and support feasibility reviews and expansion planning\n\nLead incident, problem, and escalation management to minimize downtime and prevent recurrence\n\nOversee vendor and subcontractor performance, installation acceptance, and audit readiness\n\nMaintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers\n\nDrive energy efficiency and sustainability initiatives in collaboration with cross-functional teams\n\nLead, coach, and develop the site team, including workforce planning, performance management, and engagement\n\nWhat you’ll need\nBachelor’s degree (or equivalent) in a relevant technical field\n\n3-5+ years of experience managing teams in mission-critical environments (data center, telecom, or industrial power)\n\nStrong knowledge of maintenance management systems, planning, scheduling, and reporting\n\nExperience in data center, telecommunications, or critical infrastructure operations\n\nUnderstanding of capacity management (power, cooling, space) and asset lifecycle planning\n\nFamiliarity with ITIL, ServiceNow, or similar service management frameworks (preferred)\n\nProficiency in English (written and verbal)\n\nStrong leadership and people management capabilities, including coaching and performance management\n\nProven ability to execute and deliver results on time, within budget, and to quality standards\n\nExcellent problem-solving and decision-making skills in complex operational environments\n\nProactive and adaptable mindset with the ability to manage change effectively\n\nStrong prioritization skills and ability to perform under pressure\n\nEffective communication and stakeholder management skills\n\nCustomer-focused mindset with a drive to improve service delivery\n\nCollaborative approach with cross-functional teams and business units\n\nA bit about us\nDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.\nTo learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.\nA bit about our team\nOur Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.\nWhat we can offer you\nOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.\nJoin us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.\nHealth and Safety\nSafety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.\nOur Compensation Philosophy\nDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.","description_format":"text","description_chars":5617,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Data Centers & Colocation","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-02T14:25:17Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.523,"p_room":0.55,"age_days":11,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/digital-realty-manager-data-center-operations-3","json_url":"https://alion.io/job/digital-realty-manager-data-center-operations-3.json","meta":{"generated_at":"2026-10-13T18:03:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59797},"rest":"https://alion.io/mcp/rest/get_company?id=59797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-realty-manager-data-center-operations-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-realty-manager-data-center-operations-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-realty-manager-data-center-operations-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-realty-manager-data-center-operations-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-realty-manager-data-center-operations-3"}]}