{"id":3854540,"url":"https://alion.io/job/digital-realty-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":59797,"name":"Digital Realty","domain":"digitalrealty.com","url":"https://alion.io/company/digital-realty","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Swift","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:31:10Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T11:13:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Title: Senior Support Engineer\nLocation: Austin, TX\nYour role\nThe Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function. This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants across Digital Realty's global footprint. Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times - whether in the office, traveling, or in a high-stakes meeting environment.\nThis role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence. The position demands exceptional judgment, communication skills, and the ability to operate autonomously in a fast-paced, executive environment.\nWhat you’ll do\nExecutive IT Support\nServe as the dedicated, first-contact IT support resource for C-suite executives, board members, senior vice presidents, and their executive assistants.\n\nProvide proactive, anticipatory IT support - identifying and resolving potential technology issues before they arise during critical meetings, presentations, or travel.\n\nDeliver hands-on, on-site, and remote support with a white-glove service mentality; ensure executive devices, peripherals, and connectivity are always fully operational.\n\nTroubleshoot and resolve issues across Windows/Mac OS, Microsoft 365 (including Teams, Outlook, SharePoint, OneDrive), mobile devices, video conferencing platforms (Teams, Zoom, Cisco Webex), and executive-grade AV equipment.\n\nSupport executive travel technology needs, including VPN configuration, hotspot setup, device provisioning, and international connectivity readiness.\n\nSet up and oversee AV and technology environments for board meetings, all-hands events, investor presentations, and executive off-sites - ensuring zero-failure reliability.\n\nDevice & Systems Management\nManage the full lifecycle of executive devices - procurement, configuration, deployment, refresh, and secure decommission - in line with Digital Realty IT standards.\n\nMaintain an accurate, up-to-date inventory of all executive hardware (laptops, desktops, tablets, mobile devices, peripherals) and software licensing.\n\nOversee Mobile Device Management (MDM) enrollment and compliance for all executive devices via Microsoft Intune.\n\nAdminister Active Directory, Microsoft 365, and Intune configurations specific to executive user profiles, ensuring appropriate access controls and security postures.\n\nCoordinate print and multifunction device management for executive floors and offices.\n\nSecurity, Compliance & Governance\nEnsure all executive devices and accounts comply with Digital Realty's IT security policies, data governance standards, and regulatory requirements.\n\nProactively monitor executive devices for security vulnerabilities, applying patches and updates with minimal disruption using Windows Autopilot and Intune.\n\nEducate executive users on cybersecurity best practices - including phishing awareness, secure access, and data handling - in a concise and non-technical manner.\n\nAdhere to information confidentiality and executive privacy standards at all times.\n\nCollaboration & Escalation\nAct as the executive-tier liaison between end users and L1/L3 IT teams, managing escalation paths and ensuring swift resolution of complex issues.\n\nPartner with IT Engineering and third-party vendors to plan and deliver technology enhancements that improve the executive experience.\n\nParticipate in global and regional IT collaboration to share knowledge, align on best practices, and drive continuous service improvement.\n\nContribute to IT project work related to executive user experience improvements and infrastructure upgrades.\n\nDocumentation & Reporting\nLog all incidents, requests, and resolutions in the ITSM platform (ServiceNow), maintaining complete and accurate records.\n\nDevelop and maintain documentation for executive-specific IT processes, configurations, and run-books.\n\nProvide after-hours and on-call support as needed for executive requirements.\n\nProvide on-call or after-hours support for critical executive IT incidents, travel requirements, or high-profile events.\n\nContinuously develop technical skills and knowledge in emerging workplace technologies relevant to executive productivity.\n\nAssist with special IT projects or initiatives as assigned by the Subregional Head of IT Support.\n\nOther duties related to this role as appropriate.\n\nWhat you’ll need\nBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).\n\n5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.\n\nDeep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.\n\nAdvanced proficiency in:\n\nMicrosoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)\n\nActive Directory and Azure Active Directory Administration\n\nMicrosoft Intune, Windows Autopilot, and Windows Update for Business\n\nmacOS administration and Apple MDM\n\nVideo conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex\n\nExecutive AV systems and boardroom technology\n\nMobile Device Management (iOS, Android)\n\nPrint and Multifunction Device Management\n\nVPN, network connectivity troubleshooting, and remote access solutions\n\nExperience with ITSM platforms, preferably ServiceNow.\n\nAsset management expertise - maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.\n\nScripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.\n\nExceptional executive presence, professionalism, and discretion - comfortable operating at the C-suite level.\n\nOutstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.\n\nStrong customer-service orientation with a proactive, anticipatory approach to executive needs.\n\nExcellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.\n\nHigh attention to detail and a hands-on mentality.\n\nResilience and adaptability in a dynamic, fast-paced global environment.\n\nStrong sense of priorities, planning, and time management.\n\nCollaboration and teamwork skills - able to work effectively across IT teams, business units, and geographies.\n\nGood relational skills and the ability to build trusted relationships with senior stakeholders.\n\nA bit about us\nDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.\nTo learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.\nA bit about our team\nOur IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.\nWhat we can offer you\nOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.\nJoin us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.\nApply today, take charge of your career and grow your talents with us.\nHealth and Safety\nSafety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.\nOur Compensation Philosophy\nDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.","description_format":"text","description_chars":9579,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-06T05:28:05Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:8","stale_co","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/digital-realty-senior-it-support-engineer","json_url":"https://alion.io/job/digital-realty-senior-it-support-engineer.json","meta":{"generated_at":"2026-11-08T16:01:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59797},"rest":"https://alion.io/mcp/rest/get_company?id=59797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-realty-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-realty-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-realty-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-realty-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-realty-senior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854540}},{"tool":"search_jobs","arguments":{"company":"digitalrealty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854540},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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