{"id":3418851,"url":"https://alion.io/job/digital-senior-it-operations-engineer","title":"Senior IT Operations Engineer","company":{"id":23771,"name":"Digital","domain":"digital.ai","url":"https://alion.io/company/digital-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:18:06Z","employer_posted_date":null,"last_verified_at":"2026-10-28T17:18:06Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"ABOUT DIGITAL.AI\n\nDigital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying\n\nAI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube.\n\nOur space and our audience:\nWe help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries as innovators in digitization across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:\n\nOver 50% of Fortune 100 companies\n8 of 10 top banks\n5 of 10 largest gaming companies\n5 of 10 global airlines\nOver 50 worldwide government entities\n\nPOSITION OVERVIEW\nWe are looking for an IT Operations Engineer with about three years of hands-on experience to manage the Apple and Windows fleet that our global workforce depends on. You will run Microsoft 365 and endpoint management day to day, handle device purchasing across regions, and support colleagues in many time zones.\n\nRESPONSIBILITIES\nMonitor and maintain the health, performance, and availability of production systems and services\nTroubleshoot and help resolve technical issues related to infrastructure, networks, and applications\nSupport office/IT equipment management, including purchasing, installations, and software updates\nAssist in maintaining performance standards (SLAs) and metrics reporting to support data-driven decisions\nOwn day-to-day support for macOS, Windows, and mobile endpoints, from triage through resolution\nAdminister Office 365 and Azure, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID (Azure AD) identities, licensing, and account lifecycle\nBuild, deploy, and maintain device policies and app packages in Microsoft Intune\nManage Apple devices through Iru, covering enrollment, configuration profiles, patching, and compliance\nRun device procurement for both global and local purchases, including vendor coordination, specifications, staging, and asset tracking\nProvide support to colleagues across regions and time zones, with clear communication and follow-through\nWork in night shift coverage for global support, independently resolving issues that arise from U.S. based employees during their standard working hours\nTroubleshoot basic networking issues such as DNS, DHCP, VPN, Wi-Fi, and Firewall\nSupport Linux systems, Windows systems and Windows Server components at a basic level, including user, group, and service administration\nDocument procedures, keep the knowledge base current, and help improve the onboarding and offboarding process\n\nREQUIRED QUALIFICATIONS\nBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience\n\nPREFERRED QUALIFICATIONS\nRelevant certifications such as ITIL Foundation, CCNA, AWS, or MCSE\nBasic Linux administration skills\nExperience with global or multi-region device procurement\nExperience supporting a distributed workforce across several countries\nScripting for automation, such as PowerShell or shell\nExperience in a remote IT environment and supporting distributed team members in the U.S.\n\nSKILLS AT A GLANCE\nMicrosoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management\n\nWHAT WE OFFER\nFlexible working hours and an informal work environment, on-site or remote\nPaid Time Off (PTO) program plus recognized holidays\nUnlimited access to continuous learning and professional development with TalentLMS\nMentorship and dedicated learning time\nTeam building and other unifying events\nOpportunity to work with a diverse, globally distributed team\n\nWhy Digital.ai\n\nAt Digital.ai, we're more than just a software company — we're a team of innovators, thinkers, and problem-solvers. By joining our sales organization, you'll be part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You'll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development.\nIf you're ready to take your sales career to the next level and make a real impact with a leading tech company, we want to hear from you.\n\nEQUAL EMPLOYMENT OPPORTUNITY\n\nDigital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.\n\nFRAUD PREVENTION ALERT\n\nPlease note that Digital.ai does not use third-party recruiters. In an effort to protect you against possible impersonation, please verify the sender's email address, and if you are contacted by an unfamiliar or third party requesting personal or financial information on Digital.ai's behalf, please reach out directly to Digital.ai to confirm.","description_format":"text","description_chars":5967,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-28T20:09:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["seen:0","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/digital-senior-it-operations-engineer","json_url":"https://alion.io/job/digital-senior-it-operations-engineer.json","meta":{"generated_at":"2026-10-29T20:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30145,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":23771},"rest":"https://alion.io/mcp/rest/get_company?id=23771"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-senior-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-senior-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-senior-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-senior-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-senior-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3418851}},{"tool":"search_jobs","arguments":{"company":"digital.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3418851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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