{"id":1569999,"url":"https://alion.io/job/digital-shelf-institute-customer-service-representative","title":"Customer Service Representative","company":{"id":1807132,"name":"Digital Shelf Institute","domain":"digitalshelfinstitute.org","url":"https://alion.io/company/digitalshelfinstitute","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-01T06:45:55Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"The Republic of Tea is a progressive and socially conscious business recognized as a leading purveyor of nearly 400 all-natural premium teas, herbs and gifts. We enrich people’s lives through great-tasting teas, education and innovation while championing a “Sip by Sip Rather Than Gulp by Gulp” lifestyle. In keeping with our whimsical identity as an independent Republic, we refer to our employees as Ministers, sales representatives as Ambassadors, consumers as Citizens and our retail partners as Embassies. As a family-owned company, we are dedicated to sharing our prosperity through meaningful philanthropic partnerships and creating opportunities for learning and growth within our TEAm. Join us and become part of a collaborative, purpose-driven culture-where you can grow your career, expand your network, and help lead the tea revolution.\nPOSITION SUMMARY:\nWe’re looking for a Customer Service Representative - Minister of Citizen Services to join our TEAm in Nashville! In this role, you’ll be one of the friendly voices behind The Republic of Tea, helping our Citizens (customers) with orders, questions, account updates, and everyday needs.\nYou’ll connect with customers through phone, email, chat, and online portals while helping ensure their experience with The Republic of Tea is a positive one. This is a great opportunity for someone who enjoys helping people, communicates well, pays attention to the details, and is comfortable working in a fast-paced, team-oriented environment.\nESSENTIAL RESPONSIBILITIES:\nRespond to incoming customer inquiries via phone, email, chat, fax, and online portals.\nAccurately enter and process customer orders across all ordering channels.\nAssist with managing customer accounts and maintaining accurate customer data within internal systems.\nResolve routine customer questions and concerns using established guidelines and procedures.\nEscalate complex or non-routine issues to senior team members or supervisors as appropriate.\nProvide back-up coverage for the customer service switchboard as needed.\nMeet or exceed established daily productivity, quality, and service level goals.\nPerform other duties as assigned.\nBASIC QUALIFICATIONS:\nHigh School diploma or equivalent.\nMinimum of one (1) year of customer service experience.\nStrong written and verbal communication skills.\nProficiency in Microsoft Office applications, including Outlook.\nBasic understanding of ERP systems and order fulfillment processes, or the ability to learn quickly.\nPREFERRED QUALIFICATIONS:\nExperience in a call center or customer contact environment.\nPrior experience with order entry or consumer goods organizations.\nFamiliarity with multi-channel customer service platforms.\nCOMPETENCIES\nCustomer Focus:Demonstrates a genuine commitment to providing outstanding service by actively listening, responding with empathy, and ensuring customer needs are met.\nCommunication:Communicates clearly, professionally, and effectively in both written and verbal formats; adapts messaging based on audience and situation.\nAttention to Detail:Maintains a high level of accuracy when processing orders, entering data, and handling customer information.\nTeamwork:Contributes positively to the TEAm environment by collaborating with colleagues, supporting shared goals, and valuing diverse perspectives.\nTime Management:Effectively prioritizes tasks to meet productivity targets and customer response time expectations.\nAdaptability:Remains flexible and effective during periods of high volume or changing priorities.\nPHYSICAL DEMANDS\nAbility to sit or stand for extended periods while working at a computer workstation.\nFrequent use of computer, phone, and other office equipment.\nAbility to occasionally lift up to 25 pounds.\nThe Republic of Tea is an Equal Opportunity Employer","description_format":"text","description_chars":3797,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T07:29:31Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.608,"p_room":0.45,"age_days":32,"expected_fill_days":21,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/digital-shelf-institute-customer-service-representative","json_url":"https://alion.io/job/digital-shelf-institute-customer-service-representative.json","meta":{"generated_at":"2026-11-01T08:16:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1807132},"rest":"https://alion.io/mcp/rest/get_company?id=1807132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-shelf-institute-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-shelf-institute-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-shelf-institute-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-shelf-institute-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-shelf-institute-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1569999}},{"tool":"search_jobs","arguments":{"company":"digitalshelfinstitute.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1569999},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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