{"id":1130250,"url":"https://alion.io/job/digital-virgo-e-reputation-customer-experience-executive-2","title":"E-Reputation & Customer Experience Executive","company":{"id":8022,"name":"Digital Virgo","domain":"digitalvirgo.com","url":"https://alion.io/company/digital-virgo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":85,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-22T08:49:58Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T01:53:52Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Digital Virgo is a global leader in mobile payments and digital services, connecting merchants, operators, and consumers through innovative monetization solutions.\nOperating in more than 40 countries, we help our partners grow their digital business by delivering high-performing subscription services, digital entertainment, payment solutions, and customer acquisition strategies.\nAs part of our expansion in Saudi Arabia, we are looking for a Digital Marketing & Business Analyst to support the growth of our digital services by combining business analysis, marketing coordination, and operational project management.\n Digital Virgo is looking for a motivated E-Reputation & Customer Experience Executive to support our customer care activities and help improve customer experience across our services and digital channels.\nThis role is ideal for someone at the beginning of their career who is organized, comfortable with digital tools, and interested in customer experience and new technologies.\nMain Responsibilities\nMonitor customer comments, reviews, complaints, and brand mentions across digital and social media channels.\nRespond to customer and partner enquiries, following internal guidelines and agreed response times.\nEscalate complex issues to the relevant teams and follow up until they are resolved.\nSupport the monitoring of customer care quality and agent performance.\nReview dissatisfied-customer calls with our customer service provider, and share observations with the team.\nTest customer journeys across our services, including subscription, unsubscription, IVR, and other key service flows.\nHelp track customer experience KPIs and prepare simple weekly and monthly reports.\nIdentify recurring customer issues and suggest practical improvements.\nTake part in occasional business site visits to our service provider in Hurghada with the team.\n Bachelor's degree in Business, Marketing, Communications, or a related field.\nUp to two years of experience in customer care, customer experience, or a related area. Relevant internships are welcome.\nFluent in written and spoken Arabic and English; French is a plus.\nComfortable using Microsoft Office, especially Excel and PowerPoint.\nGood communication and problem-solving skills.\nOrganised, reliable, and attentive to detail.\nCurious, proactive, and willing to learn.\nComfortable working in a fast-paced environment and meeting deadlines.","description_format":"text","description_chars":2406,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Arabic","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-23T01:34:22Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.512,"p_room":0.75,"age_days":24,"expected_fill_days":35,"reasons":["conf:1","stale_co","velocity","win:late","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/digital-virgo-e-reputation-customer-experience-executive-2","json_url":"https://alion.io/job/digital-virgo-e-reputation-customer-experience-executive-2.json","meta":{"generated_at":"2026-10-19T02:48:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8022},"rest":"https://alion.io/mcp/rest/get_company?id=8022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-virgo-e-reputation-customer-experience-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-virgo-e-reputation-customer-experience-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-virgo-e-reputation-customer-experience-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-virgo-e-reputation-customer-experience-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-virgo-e-reputation-customer-experience-executive-2"}]}