{"id":2812328,"url":"https://alion.io/job/digital-zone-crm-executive","title":"CRM Executive","company":{"id":9375,"name":"Digital Zone","domain":"dz.iq","url":"https://alion.io/company/digital-zone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Baghdad, Iraq"],"countries":["IQ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Braze","optional":false},{"name":"Google Sheets","optional":false},{"name":"HubSpot","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false},{"name":"Amplitude","optional":true},{"name":"Firebase","optional":true},{"name":"Mixpanel","optional":true}],"status":"live","first_seen_at":"2026-10-18T10:05:59Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T13:34:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About The Role\nDigital Zone is a fast-growing digital payments and voucher platform, active in Iraq and expanding into Saudi Arabia and the UAE. We operate across gaming, telco, streaming, e-commerce, and live events , and we’re building the marketing team to match our ambitions. We’re looking for a CRM Executive in Iraq to own customer lifecycle marketing across our mini apps, taking over from the interim CRM Manager within the first 3 months.\nWhat You’ll Do\nCampaigns & Lifecycle\nPlan and run a monthly CRM calendar across push, in-app, SMS, WhatsApp and email\nBuild and optimise lifecycle journeys: onboarding, first purchase, repeat purchase, win-back and re-activation\nLaunch event-driven campaigns for Ticket Zone, seasonal travel for Rahal, and gaming and top-up promotions\nWrite and localise copy in Iraqi Arabic and English, with Kurdish where needed\nSegmentation & Data\nSegment users by behaviour, product, spend, location and lifecycle stage\nRun A/B tests on messages, timing, offers and channels, and roll out the winners\nTrack and report weekly on open, click, conversion, retention and churn metrics\nKeep customer data clean and compliant with internal privacy and security rules\nOffers & Loyalty\nDesign promo codes, cashback and referral mechanics, and monitor their cost and monetary\nWork with partnerships to secure brand offers that drive engagement\nCollaboration\nCoordinate placements and messaging with product teams\nBrief design for creatives and work with product on in-app triggers\nFeed customer support insights into campaigns, including anti-fraud awareness messages\nHandover\nTake over CRM tools, playbooks, campaign calendar and reporting from the interim CRM Manager\nDocument processes so the CRM function runs independently\nRequirements\nMust-Haves\n2-4 years in CRM, retention or lifecycle marketing at an app, e-commerce, fintech, telecom or gaming company\nBachelor's degree in marketing, business, IT or a related field\nHands-on experience with a CRM or engagement platform (e.g. MoEngage, CleverTap, Braze, Insider, HubSpot or similar)\nComfortable with data: Excel or Google Sheets at an advanced level; basic SQL is a strong plus\nArabic and English speaker\nStrong copywriting instincts and a clear sense of what resonates with Iraqi users\nBased in Iraq and able to work from Baghdad\nNice to Have\nKurdish language skills\nExperience in gaming, telco, fintech, or e-commerce categories\nFamiliarity with markets (Iraq, KSA, UAE)\nExperience working alongside growth/performance marketing teams\nExperience with analytics tools such as Mixpanel, Amplitude, Firebase or Google Analytics\nExperience running loyalty, referral or cashback programmes\nBenefits\nImmediate, large-scale impact on a high-growth business\nTop-of-the-market compensation packages\nWork alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more","description_format":"text","description_chars":2873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Kurdish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Iraq","iso":"IQ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Digital Goods"],"lifecycle":[{"event":"open","at":"2026-10-18T10:05:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-18T13:46:18Z"},"pay":null,"html_url":"https://alion.io/job/digital-zone-crm-executive","json_url":"https://alion.io/job/digital-zone-crm-executive.json","meta":{"generated_at":"2026-10-18T13:46:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9375},"rest":"https://alion.io/mcp/rest/get_company?id=9375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigital-zone-crm-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigital-zone-crm-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigital-zone-crm-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digital-zone-crm-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigital-zone-crm-executive"}]}