{"id":2581088,"url":"https://alion.io/job/digitalgenius-implementation-engineer","title":"Implementation Engineer","company":{"id":1796420,"name":"DigitalGenius","domain":"digitalgenius.com","url":"https://alion.io/company/digitalgenius","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"GMT","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","NL","PL","RO","ES","SE","EE","GR","LV","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":28,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":180000,"period":"year","method":"role_country_seniority_unknown","sample_n":229},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-03T13:51:52Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":126},"description":"Company:\nAt DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service.\nRole & Responsibilities:\nAs an Implementation Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. Reporting into the Implementations Team, you'll work closely across with the Commercial and Customer Success teams to onboard customers into the DigitalGenius Platform within weeks. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:\nBuilding and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case.\nFine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window.\nIntegrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.\nCollaborating with customers to understand their requirements and tailor our solutions to match their business needs.\nConducting training sessions and workshops to empower customers to utilize our solutions effectively.\nMonitoring implementation progress and ensuring the timely delivery of projects.\nIdentifying and troubleshooting any technical issues that may arise during the implementation phase.\nContinuously gathering feedback from customers to improve the implementation process and enhance our offerings.\nLocation: Remote, EU-based\nWorking hours: Aligned to UK business hours (GMT/BST)\nRequirements\nRequired:\n2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.\nStrong understanding of APIs, JSON, webhooks and system integrations.\nCoding experience in Node.js and Python.\nExcellent problem-solving skills and the ability to troubleshoot technical issues effectively.\nExceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.\nProven experience in managing multiple projects simultaneously while meeting deadlines.\nPreferred:\nExperience in the e-commerce or AI industry.\nFamiliarity with customer service platforms and helpdesk systems.\nBenefits\nFully remote with all-access to workspace of your choice\nCompetitive Salary & Equity Package\nGenerous Vacation Policy (25 Days)\nBirthday Off (in addition to Vacation Policy)\nMonthly Lifestyle Stipend\nWe are an equal opportunity employer and value diversity at our company. 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