{"id":2581084,"url":"https://alion.io/job/digitalgenius-solutions-engineer","title":"Solutions Engineer","company":{"id":1796420,"name":"DigitalGenius","domain":"digitalgenius.com","url":"https://alion.io/company/digitalgenius","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"GMT","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","NL","PL","RO","ES","SE","EE","GR","LV","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":27,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"n8n","optional":false},{"name":"OpenAI","optional":false},{"name":"Power Automate","optional":false},{"name":"Python","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"UiPath","optional":false},{"name":"Zapier","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-15T08:00:07Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"At DigitalGenius, we build AI that resolves e-commerce customer service end to end: order issues, carrier problems, returns, refunds and replacements, often before the customer notices anything is wrong. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.\nRole & Responsibilities:\nAs a Solutions Engineer you are the technical owner of your clients' automation, and the person they talk to about it. You sit with a client's operations and engineering teams, decide and advise how their solution should work, build it, and stay accountable for it once it is live. If you want to be left alone to write code, this is the wrong job. Reporting to our Lead Solutions Engineer and working alongside Customer Success, your responsibilities will include:\nRunning scoping sessions with a client's operations and engineering teams, and working out what they actually need\nPresenting your design, making the case for it, and steering clients away from approaches that will not hold up\nDesigning and building automation flows in the DigitalGenius platform for complex, high-volume use cases\nIntegrating the platform with the client's ecosystem (Shopify, Zendesk, Gorgias, Loop, OMS platforms, carriers) via APIs and webhooks\nBuilding custom actions in Python where a use case needs one\nPrompting, tuning and evaluating the LLM components that decide what the agent does\nTroubleshooting behaviour across systems, data and AI, often live with the client\nReporting results back in a way a non-technical stakeholder can act on, and growing the account into new use cases\nTaking what you see in real implementations back to Product, so the platform grows in the direction clients need\nLocation: Remote, EU-based\nWorking hours: Aligned to UK business hours (GMT/BST)\nRequirements\nRequired:\n2+ years in a technical role working directly with external clients: solutions engineering, implementation, professional services, technical consulting, technical account management, or escalation-level technical support.\nProven client-facing judgement. You can run a scoping call and explain a technical decision to a non-technical audience, push back on a request that will not work, and stay clear when something has broken in production.\nStrong understanding of APIs, JSON, webhooks, auth, pagination and rate limits, and the patience to find the gap between what documentation says and what an endpoint actually does.\nPython. You can write/understand and debug a script, read someone else's code, and explain your design choices and how you tested them.\nHands-on experience building automations in a low-code or config-heavy tool: Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or a vendor's own platform.\nDaily use of AI tools in your own work, with a clear view of where they help and where they need correcting.\nProven experience running several client projects at once against deadlines.\nPreferred:\nLLM work: prompting, classification, guardrails, evaluation, OpenAI or Anthropic SDKs\nE-commerce and OMS, especially Shopify: orders, fulfilments, returns, refunds, webhooks\nCustomer service platforms: Zendesk, Gorgias, Dixa, Salesforce Service Cloud\nSaaS post-sales delivery: implementations, professional services or solutions teams\nBenefits\nCompetitive Salary\nGenerous vacation time (25 days) + Birthday off\nEnvironment to develop your skills without bureaucracy or red tape\nMonthly wellness stipend of $210 (Lifestyle wallet) from day 1\nOngoing subscription to Mental Health Support Platform\nPaid Claude/Cursor subscription: because we want you using the best AI tools every day\nLearning budget to invest in courses, books, conferences, and certifications\nInterview Process\nWe keep our process transparent and respectful of your time. Here's what to expect:\nRound 1 (30 mins): Intro call with our Lead Solutions Engineer.\nRound 2 (1 hour): Review of a take-home technical exercise with a panel (usually two people).\nRound 3 (30 mins): Conversation with our CTO and VP, Product Delivery & Support\nRound 4 (20 mins): Final chat with our CEO.","description_format":"text","description_chars":4142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Generous vacation"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"country"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-15T01:58:00Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":0.75,"age_days":37,"expected_fill_days":39,"reasons":["conf:3","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/digitalgenius-solutions-engineer","json_url":"https://alion.io/job/digitalgenius-solutions-engineer.json","meta":{"generated_at":"2026-10-15T08:36:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796420},"rest":"https://alion.io/mcp/rest/get_company?id=1796420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitalgenius-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitalgenius-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitalgenius-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitalgenius-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitalgenius-solutions-engineer"}]}