{"id":2618390,"url":"https://alion.io/job/digitalocean-strategic-technical-account-manager-tam","title":"Strategic Technical Account Manager (TAM)","company":{"id":1115,"name":"DigitalOcean","domain":"digitalocean.com","url":"https://alion.io/company/digitalocean","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.943,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"CUDA","optional":false},{"name":"DigitalOcean","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"GitOps","optional":false},{"name":"Go","optional":false},{"name":"Hugging Face","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"ONNX","optional":false},{"name":"Python","optional":false},{"name":"PyTorch","optional":false},{"name":"ROCm","optional":false},{"name":"TensorFlow","optional":false},{"name":"TensorRT","optional":false},{"name":"Terraform","optional":false},{"name":"Triton","optional":false},{"name":"Edge AI","optional":true}],"status":"live","first_seen_at":"2026-07-13T05:18:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T18:15:23Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":103},"description":"Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world. \nWe are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.\nAs a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. \nWhat You’ll Do:\nStrategic Relationship Management\nOwn the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.\nServe as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.\nDrive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.\nOperate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.\nExecutive Presence & Influence\nEngage with C-level and VP-level contacts with confidence, clarity, and authority.\nDeliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.\nNavigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.\nTechnical Consultation & Innovation Support\nProvide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.\nAssist customers with architectural planning, workload migration, performance tuning, and incident response.\nCollaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.\nGrowth, Retention & Advocacy\nOwn technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.\nIdentify opportunities for workload expansion, cost optimization, and operational efficiency.\nAct as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.Lead cross-functional account planning with Account Management, Product, and Engineering.\n\nWhat You’ll Add to DigitalOcean:\nEnterprise Customer Experience\n7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).\nExperience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.\nDeep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.\nTechnical Depth\nProficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.\nStrong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).Programming/scripting in Python, Go, or similar-especially relevant to AI/ML and MLOps use cases.\n\nUnderstanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.\nUnderstanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.\nComfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).\nExecutive Presence & Communication\nProven ability to engage with and influence executive decision-makers.\nExceptional communication skills, including the ability to translate complex technical topics into strategic business impact.\nComfortable presenting to large audiences, running technical workshops, and defending architectural decisions.\nBonus Points\nCloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.\nExperience with high-performance computing, edge AI, or hybrid/multicloud strategies.\nBackground in startup or high-growth environments where agility and influence matter.\nFamiliarity with DigitalOcean’s developer ecosystem, API, and service portfolio.\n*This is a remote role\nJR: 2026-8001\n#LI-Remote\nWhy You’ll Like Working for DigitalOcean\nWe innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.\nWe prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.\nWe care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.\nWe reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.\nDigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.\nApplication Limit: You may apply to a maximum of 3 positions within any 180-day period. 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