{"id":1812827,"url":"https://alion.io/job/digitap-customer-success-specialist","title":"Customer Success Specialist","company":{"id":7094,"name":"Digitap","domain":"digitap.ai","url":"https://alion.io/company/digitap","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-03T21:44:21Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-28T20:56:00Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About DIGITAP.AI\nDIGITAP.AI is an Enterprise SaaS company providing advanced AI/ML and Alternate Data\nSolutions to new-age, internet-driven businesses. Our solutions enable reliable, fast, and\ncompliant Customer Onboarding, Automated Risk Management, Fraud Detection, and\nother value-added services.\nOur proprietary Machine Learning algorithms and modules deliver industry-leading\nsuccess rates. We work with some of India’s leading digital lenders, bringing together deep\nexpertise in Fintech, Product & Risk Management, Fraud Detection, and Risk Analytics.\nAbout the Role\nWe are looking for a Customer Success Specialist who will be responsible for ensuring a\nseamless customer onboarding experience and providing ongoing support to our clients.\nThe ideal candidate should have a customer-first approach combined with basic technical\nknowledge of REST APIs, JSON, and API testing tools such as Postman. You will work\nclosely with customers and internal Product, Engineering, and Risk teams to understand\nrequirements, troubleshoot issues, and drive successful adoption of DIGITAP.AI's\nsolutions.\nKey Responsibilities\nManage and coordinate customer onboarding and implementation from initiation\nto go-live.\nUnderstand customer requirements and translate them into actionable\nimplementation and support activities.\nProvide first-level technical support for API and integration-related queries.\nAnalyze REST API requests, responses, JSON payloads, status codes, and error\nmessages to troubleshoot issues.\nUse Postman or similar API testing tools to test APIs and validate integrations.\nCoordinate with Product and Engineering teams to investigate and resolve technical\nissues.\nMaintain regular communication with clients and provide timely updates on open\nissues and requests.\nBuild and maintain strong relationships with customers and act as a trusted point of\ncontact.\nTrack onboarding milestones, issues, dependencies, and resolutions to ensure\ntimely implementation.\nIdentify recurring customer issues and contribute to improving documentation,\nprocesses, and product experience.\nGather customer feedback and communicate insights internally to help improve\nproducts and services.\nSupport customer adoption and ensure a positive experience throughout the\ncustomer lifecycle.\nRequired Skills & Qualifications\n2-5 years of experience in Customer Success, Client Success, Technical Support,\nImplementation, SaaS Support, or a similar role.\nBasic understanding of REST APIs, HTTP methods, JSON, API responses, and\nstatus codes.\nHands-on experience with Postman or other API testing tools.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent verbal and written communication skills.\nStrong client-handling and relationship-management abilities.\nAbility to understand technical issues and explain them clearly to non-technical\nstakeholders.\nStrong ownership and attention to detail.\nAbility to collaborate effectively with Product, Engineering, Risk, and other internal\nteams.\nWillingness to learn and work in a fast-paced SaaS and Fintech environment.\nGood to Have\nExperience working with Fintech, Digital Lending, BFSI, Payments, or Risk/Fraud\nplatforms.\nExperience with customer onboarding or API-based product implementations.\nFamiliarity with API documentation tools and platforms.\nBasic understanding of KYC, fraud detection, risk assessment, or digital lending\nworkflows.\nExperience working with enterprise or B2B SaaS customers.\nWhat You’ll Gain\nOpportunity to work with AI/ML-driven Enterprise SaaS solutions.\nExposure to India's fast-growing Fintech and digital lending ecosystem.\nHands-on experience with APIs, integrations, customer onboarding, risk\nmanagement, and fraud detection.\nOpportunity to work closely with leading digital lenders and cross-functional\ntechnology teams.\nA role with strong opportunities for 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