{"id":1812831,"url":"https://alion.io/job/digitap-it-administrator","title":"IT ADMINISTRATOR","company":{"id":7094,"name":"Digitap","domain":"digitap.ai","url":"https://alion.io/company/digitap","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T21:44:21Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T00:54:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB DESCRIPTION - IT ADMINISTRATOR\nAbout the Role\nWe are looking for a proactive and detail-oriented IT Administrator to manage and support the organization’s IT infrastructure, endpoint environment, user access management, and day-to-day IT operations. The ideal candidate will be responsible for ensuring smooth IT operations, supporting end users, managing IT assets, administering Google Workspace and JumpCloud environments, and maintaining network and device security.\nThis role requires strong technical troubleshooting skills, ownership mindset, vendor coordination abilities, and hands-on experience with modern IT administration tools and processes.\nKey Responsibilities\nIT Asset & Procurement Management\nManage end-to-end procurement of laptops, peripherals, accessories, and other IT hardware.\nCoordinate with vendors for quotations, purchases, deliveries, warranty claims, repairs, and replacements.\nMaintain accurate IT asset inventory and lifecycle management records.\nTrack asset allocation, returns, upgrades, repairs, and disposal activities.\nEnsure proper documentation of asset ownership and device status.\nUser Onboarding & Offboarding\nPrepare and configure laptops/workstations for new employees.\nCreate and manage user accounts, email accounts, access permissions, shared drives, and collaboration tools.\nInstall and configure required applications, security policies, and endpoint protection tools.\nSupport onboarding activities for seamless employee setup and productivity.\nManage employee exit processes including asset recovery and access revocation.\nUser & Identity Management\nAdminister user accounts, permissions, and authentication policies using JumpCloud.\nHandle password resets, MFA setup, account lockouts, and user access requests.\nManage user groups, device enrollment, and directory synchronization.\nEnsure secure and efficient user lifecycle management practices.\nGoogle Workspace Administration\nAdminister and maintain Google Workspace environments.\nManage user mailboxes, licenses, groups, aliases, and collaboration tools.\nConfigure email security settings, shared mailboxes, and distribution groups.\nMonitor license utilization and subscription renewals.\nTroubleshoot email delivery, synchronization, and access-related issues.\nEndpoint & Device Management\nManage endpoint devices across Windows, macOS, and Linux platforms.\nConfigure and maintain device policies, software deployment, patch management, and compliance standards.\nEnroll and manage devices using MDM solutions.\nDeploy applications, updates, and security configurations remotely.\nMonitor endpoint health, operational performance, and compliance status.\nNetwork & Infrastructure Support\nSupport and maintain office network infrastructure including Wi-Fi, routers, switches, VPN connectivity, and internet services.\nTroubleshoot network connectivity and performance-related issues.\nCoordinate with ISPs and vendors for service uptime and issue resolution.\nConfigure and maintain CCTV and surveillance systems.\n\nTechnical Support & Helpdesk\nProvide Level 1 and Level 2 technical support to end users.\nTroubleshoot hardware, software, email, authentication, printer, peripheral, and network-related issues.\nProvide both remote and onsite support to employees.\nTrack support requests and ensure timely issue resolution.\nVendor & Service Management\nCoordinate with vendors for hardware procurement, warranty claims, repairs, replacements, renewals, and IT support services.\nTrack procurement timelines and vendor deliverables.\nMaintain vendor documentation, contracts, and AMC records.\nDocumentation & Reporting\nMaintain IT SOPs, operational documentation, and knowledge base articles.\nGenerate reports related to:\nIT asset inventory\nLicense utilization\nVendor support tickets\nDevice compliance\nIT operational metrics\nIT trackers and checklists\nRequired Skills & Qualifications\nBachelor’s degree in Information Technology, Computer Science, or related field.\n2-5 years of experience in IT Administration, IT Support, or System Administration roles.\nHands-on experience with: Google Workspace Administration\nJumpCloud or Identity & Access Management platforms\nEndpoint/MDM solutions\nWindows, macOS, and Linux administration\nStrong troubleshooting and analytical skills.\nGood understanding of networking concepts and office IT infrastructure.\nExperience managing IT assets and coordinating with vendors.\nExcellent communication and end-user support skills.\n\nPreferred Skills\nExperience with IT ticketing/helpdesk systems.\nKnowledge of cybersecurity and endpoint security best practices.\nFamiliarity with SaaS administration and cloud-based IT tools.\nBasic scripting or automation knowledge is an added advantage.\n\nKey Competencies\nTechnical Troubleshooting\nUser Support & Communication\nIT Asset Management\nVendor Coordination\nDocumentation & Reporting\nProblem Solving\nTime Management\nAttention to Detail\nProcess-Oriented 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