{"id":1806130,"url":"https://alion.io/job/digitecxerox-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3882233,"name":"Digitec Xerox","domain":"digitecxerox.com","url":"https://alion.io/company/digitecxerox","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T11:00:18Z","employer_posted_date":null,"last_verified_at":"2026-09-16T11:00:18Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"Entry Level – Full time\n\nReceive technical tickets from helpdesk through provided tools.\n\nResolve hardware problems as well as software related problems.\n\nResearch and identify solutions to software and hardware issues.\n\nDiagnose and troubleshoot technical issues.\n\nAsk customers targeted questions to quickly understand the root of the problem.\n\nTrack users’ issues through to resolution, within agreed time limits.\n\nTalk clients through a series of actions.\n\nProperly escalate unresolved issues to appropriate internal teams when in need (e.g. Technical Management)\n\nProvide prompt and accurate feedback to customers.\n\nRefer to internal database or external resources to provide accurate tech solutions.\n\nEnsure all issues are properly logged.\n\nPrioritize and manage several open issues at one time.\n\nFollow up with clients to ensure their environment is fully functional after troubleshooting.\n\nPrepare accurate and timely reports.\n\nDocument technical knowledge in the form of notes and manuals.\n\nGreat Cairo coverage for all calls and visits (with ability to travel if needed)\n\nReceive different updated training and workshops as a part of requirements and self-development including Hardware and Software.\n\nRequirements\nBachelor of Engineering (Mechanical – Electronics)\n\nFresh Grads are very welcome\n\nDemonstrated ability to diagnose and repair electrical/mechanical problems\n\nExperience creating and implementing preventive maintenance programs\n\nExcellent analytical and problem-solving skills\n\nAbility to work independently and remotely\n\nArmy exempted/service certificate required\n\nGood spoken and written English (Test)\n\nGood Microsoft 365 skills (Test)\n\nBasic Technical Knowledge (Test)\n\nFamiliar with utility systems and applications (ERP - 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