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APPLICATION SUPPORT EXECUTIVE
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Salary
≈ $6k – $18k per year (Estimated)
Location
In office (Thane)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 14, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As an Application Support Executive, you will be the backbone of our customer care team, ensuring a seamless experience for our clients. Your primary focus will be to handle customer inquiries, troubleshoot issues, and provide timely and accurate information. You will be the first point of contact for customers, building and maintaining positive relationships, and ensuring their satisfaction. This role is an integral part of our back-office operations, contributing to the overall success of the company.
- Handle customer inquiries and provide prompt and accurate responses.
- Troubleshoot and resolve technical issues related to our products and services.
- Maintain a high level of customer satisfaction by ensuring a positive and professional interaction.
- Document and escalate complex issues to the appropriate teams for further assistance.
- Collaborate with cross-functional teams to gather feedback and improve customer support processes.
- Stay updated with product knowledge and industry trends to provide relevant information to customers.
- Ensure data privacy and security by adhering to company policies and guidelines.
- Maintain accurate records of customer interactions and provide regular reports.
- Assist in training and mentoring new team members on customer support best practices.
- Actively participate in team meetings and contribute to continuous improvement initiatives.
- A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
- 1-2 years of experience in a customer support or help desk role, preferably in a back-office environment.
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Proficiency in using various communication tools and customer relationship management systems.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and positive attitude, with a focus on delivering exceptional customer service.
- Basic knowledge of computer systems and software applications.
- Willingness to learn and adapt to new technologies and processes.
- Excellent time management and organizational skills.
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