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Apprentice Customer Care
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Salary
≈ $6.5k – $13k per year (Estimated)
Location
In office (Indore)
Seniority
Intern
Employment
Internship
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
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Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As an Apprentice Customer Care representative, you will be an integral part of our team, ensuring a positive and efficient customer experience. You will be responsible for handling customer inquiries, providing accurate information, and offering tailored solutions. This role is perfect for an enthusiastic individual who is passionate about customer service and wants to develop their skills in a supportive environment.
- Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
- Provide product and service information, offering clear and concise explanations.
- Offer technical support and guidance, troubleshooting common issues.
- Maintain a friendly and professional demeanor, building strong customer relationships.
- Document and update customer records, ensuring accurate and up-to-date information.
- Collaborate with the team to identify and implement process improvements.
- Escalate complex issues to senior team members when necessary.
- Stay updated with product knowledge and industry trends.
- Assist in data entry and basic administrative tasks as required.
- Excellent communication skills, both verbal and written.
- A friendly and approachable demeanor, with a customer-centric attitude.
- Basic computer literacy and proficiency in MS Office.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Attention to detail and a commitment to accuracy.
- Willingness to learn and adapt to new systems and processes.
- A positive and enthusiastic attitude towards customer service.
- Basic knowledge of customer relationship management (CRM) systems is preferred.
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