{"id":2812926,"url":"https://alion.io/job/digitide-solutions-customer-care-executive-7","title":"Customer Care Executive","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":29,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T08:02:09Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-22T16:43:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As a Customer Care Executive, you will play a vital role in our organization's customer service operations. Your primary responsibility will be to engage with customers seeking home and personal loans, providing them with the necessary information and support. You will be the first point of contact, ensuring a positive and efficient customer experience. Your role will involve setting up meetings with our Mahindra field team to facilitate document collection, thus contributing to a seamless loan process.\n Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.\nSchedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.\nMaintain a high level of customer satisfaction by promptly addressing inquiries and concerns.\nBuild and maintain strong relationships with customers, fostering a positive brand image.\nStay updated with loan products, policies, and procedures to provide accurate advice to customers.\nHandle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.\nCollaborate with internal teams to ensure a seamless loan application and approval process.\nMaintain accurate records of customer interactions and document collection activities.\nProvide regular feedback to the management team on customer trends and preferences.\nAssist in developing and implementing customer service strategies to enhance the overall customer experience.\n A high school diploma or equivalent qualification is required.\nPrevious experience in a customer service or call center role is preferred.\nExcellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.\nStrong organizational skills and attention to detail to manage multiple tasks and customer interactions.\nProficiency in using Microsoft Office suite and other relevant software.\nAbility to work independently and as part of a team, demonstrating a positive and collaborative attitude.\nExcellent time management skills and the ability to prioritize tasks effectively.\nA customer-centric approach with a focus on delivering exceptional service.\nWillingness to learn and adapt to new processes and technologies.\nA positive and professional demeanor, representing the 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