{"id":4306467,"url":"https://alion.io/job/digitide-solutions-customer-relationship-executive-12","title":"Customer Relationship Executive","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.903,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-14T06:27:18Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T08:04:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met. Your role is crucial in maintaining a positive brand image and fostering long-term customer loyalty. You will work closely with our collections team to resolve customer complaints and inquiries, providing timely and effective solutions.\n Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.\nHandle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction.\nBuild and maintain strong relationships with customers, understanding their needs and providing tailored solutions.\nCollaborate with the collections team to ensure a smooth and effective collections process, minimizing customer impact.\nProvide regular updates to customers on the status of their inquiries or complaints, keeping them informed.\nConduct thorough research and analysis to identify customer trends and pain points, and suggest improvements.\nEnsure compliance with company policies and procedures, maintaining a high standard of customer service.\nAssist in developing and implementing customer engagement strategies to enhance the customer experience.\nMaintain accurate records of customer interactions and provide feedback to the relevant teams.\nStay updated with industry trends and best practices to continuously improve customer relationship management.\n A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.\nMinimum 2 years of experience in a customer-facing role, preferably in a collections or customer relationship management capacity.\nExcellent communication and interpersonal skills, with the ability to build rapport with customers.\nStrong problem-solving and analytical skills, with a customer-centric approach to issue resolution.\nProficiency in MS Office and CRM software is essential. Experience with Salesforce is an asset.\nAbility to work independently and manage multiple tasks simultaneously, prioritizing effectively.\nA proactive and solution-oriented mindset, with a focus on continuous improvement.\nExcellent time management and organizational skills, with attention to detail.\nA positive and professional attitude, with a customer-first mindset.\nWillingness to learn and adapt to new technologies and industry trends.","description_format":"text","description_chars":2416,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-14T08:04:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:6","win:early","comp:junior,brand"],"computed_at":"2026-11-14T14:34:04Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-customer-relationship-executive-12","json_url":"https://alion.io/job/digitide-solutions-customer-relationship-executive-12.json","meta":{"generated_at":"2026-11-14T14:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-customer-relationship-executive-12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-customer-relationship-executive-12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-customer-relationship-executive-12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-customer-relationship-executive-12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-customer-relationship-executive-12"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4306467}},{"tool":"search_jobs","arguments":{"company":"digitide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4306467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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