Long applicationsign-up on Oracle
Customer Service Associate
Smart Apply
Similar jobs
Salary
≈ $6.5k – $14k per year (Estimated)
Location
In office (Thane)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Nov 15, 2025. Digitide Solutions scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As a Customer Service Associate, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to handle inbound and outbound customer calls and emails, ensuring a positive and efficient customer experience. You will also collaborate with internal teams to resolve customer issues promptly and gather feedback to enhance our services.
- Handle inbound and outbound customer calls and emails with a professional and friendly demeanor.
- Provide accurate and timely information to customers, addressing their inquiries and concerns.
- Collaborate with internal teams, such as sales and technical support, to ensure prompt issue resolution.
- Maintain accurate records of customer interactions and feedback, using our CRM system.
- Identify and escalate priority issues to the appropriate team leads or managers.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
- Maintain a positive and helpful attitude, even in challenging situations.
- Ensure compliance with data privacy and security regulations when handling customer information.
- High school diploma or equivalent; college degree in a related field is preferred.
- 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customers.
- Strong active listening skills and a customer-centric approach.
- Proficiency in using Microsoft Office suite and CRM systems.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent problem-solving and conflict resolution skills.
- A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
- Strong work ethic and a commitment to continuous learning and improvement.
- Flexibility to work in a dynamic and fast-paced environment.
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,630,794 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Free forever. No card. Under a minute.
Your match
How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.
Recommended for you based on this role
Customer Success
Similar stack
Same company
Thane
Customer Success Engineer
3 hours ago
$7.4k – $9.5k per year • In office • Full-Time • 2+ years exp • Bengaluru
DevOps
SLI/SLO/SLA
Management
Freshdesk
Marketing
Shopify
Apply
≈ $7.5k – $16k per year (Estimated) • In office • Full-Time • 5+ years exp • Bengaluru
SQL
SAS
Databases
MS SQL
AI/ML
Knowledge Graph
Apply
Associate Customer Success Manager - RDAF
30 days ago
≈ $9k – $19k per year (Estimated) • In office • Full-Time • 8+ years exp • Master's Degree • Bengaluru
AI/ML
Knowledge Graph
Apply
Service Delivery Consultant
3 months ago
≈ $7.5k – $16k per year (Estimated) • In office • Full-Time • 2+ years exp • Hyderabad
Analytics
Power BI
Microsoft Excel
Marketing
YouTube
LinkedIn
Instagram
Apply
EverAfter Admin
1 month ago
≈ $9.5k – $25k per year (Estimated) • In office • Full-Time • 3+ years exp • Hyderabad
Marketing
Salesforce
YouTube
LinkedIn
Instagram
Apply
≈ $16k – $44k per year (Estimated) • In office • 10+ years exp • Bachelor's Degree • Thane
Apply
IT Operations Project Manager
1 day ago
≈ $11k – $23k per year (Estimated) • In office • Full-Time • 2+ years exp • Thane
DevOps
Incident Management
Management
Asana
Trello
Monday.com
ClickUp
Jira
Apply
≈ $11k – $24k per year (Estimated) • In office • Full-Time • 3+ years exp • Thane
DevOps
Windows
TCP/IP
DNS
DHCP
Cybersecurity
Active Directory
Management
Microsoft Office
Apply
Housekeeping Manager at ibis Thane
1 day ago
≈ $6k – $11k per year (Estimated) • In office • Full-Time • Thane
Apply
≈ $16k – $35k per year (Estimated) • In office • 8+ years exp • Bachelor's Degree • Thane
Analytics
Power BI
Microsoft Excel
Apply
This is one of many
1,630,794 more open roles from verified company boards, updated every day.