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Customer Support Associate
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Location
In office (Mumbai)
Confirmed on the employer's own hiring board on Oct 8, 2026. First seen by Alion on Oct 7, 2026. Digitide Solutions scores B on the Alion truth index.
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Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As a Customer Support Associate, you will be the primary point of contact for our customers, offering high-quality service and support. Your role is crucial in maintaining positive relationships and ensuring customer satisfaction. You will handle a variety of inquiries, complaints, and provide accurate information to our clients, primarily through phone, email, and chat support.
- Respond to customer inquiries and provide timely, accurate information.
- Resolve customer complaints and ensure a positive resolution.
- Maintain a friendly and professional attitude at all times.
- Handle a high volume of customer interactions with efficiency.
- Document and update customer records accurately.
- Collaborate with the team to improve customer support processes.
- Provide feedback on customer trends and insights.
- Ensure compliance with company policies and procedures.
- Maintain a thorough understanding of our products and services.
- Uphold the company's values and brand image.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage a high workload.
- Proficiency in using customer support tools and systems.
- Experience in a customer support role, preferably in a call center environment.
- Knowledge of basic customer service principles and practices.
- Ability to work in a fast-paced, dynamic environment.
- Excellent time management and organizational skills.
- A positive and friendly attitude with a customer-first mindset.
- Willingness to learn and adapt to new processes and technologies.
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