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Respond to client and candidate inquiries regarding International BGV and Client BGV processes.\n Coordinate verification requests with internal BGV teams and external vendors.\n Maintain accurate records of all BGV activities in the company's CRM system.\n Escalate complex issues to senior management or legal compliance as needed.\n Provide status updates and turnaround time estimates to US/UK clients.\n Ensure compliance with data-privacy laws (GDPR, CCPA) during all communications.\n Prepare and deliver regular performance and SLA reports to stakeholders.\n Assist in onboarding new clients by explaining BGV workflows and requirements.\n Identify and recommend process improvements to enhance efficiency and client satisfaction.\n Participate in periodic training on BGV regulations and customer service best practices.\n Bachelor's degree.\nMin. 6 months of experience in customer support, preferably in BGV or compliance services.\nStrong written and verbal communication skills in 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