# Customer Support Executive

The Customer Support Executive will serve as the primary point of contact for international background verification (BGV) processes, ensuring seamless communication between clients, candidates, and internal teams. Working within the CLM International Back Office, you will support US and UK clientele, troubleshoot issues, and maintain high service standards while adhering to compliance and data-privacy regulations. Respond to client and candidate inquiries regarding International BGV and Client BGV processes. Coordinate verification requests with internal BGV teams and external vendors. Maintain accurate records of all BGV activities in the company's CRM system. Escalate complex issues to senior management or legal compliance as needed. Provide status updates and turnaround time estimates to US/UK clients. Ensure compliance with data-privacy laws (GDPR, CCPA) during all communications. Prepare and deliver regular performance and SLA reports to stakeholders. Assist in onboarding new clients by explaining BGV workflows and requirements. Identify and recommend process improvements to enhance efficiency and client satisfaction. Participate in periodic training on BGV regulation

- **Id**: 4272169
- **Url**: <https://alion.io/job/digitide-solutions-customer-support-executive-3>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chennai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T14:12:46Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T18:10:43Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1868
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams, Business Process Outsourcing (BPO)

## Company

- **Id**: 2218705
- **Name**: Digitide Solutions
- **Domain**: digitide.com
- **Url**: <https://alion.io/company/digitide>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 82
- **Open postings**: 31
- **Ghost share**: 0
- **Stale share**: 0.903
- **Repost share**: 0
- **Time to fill p50 days**: 7
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **GDPR** — Optional: no
- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T18:10:43Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 7
- **Reasons**: conf:1, win:early, comp:junior,brand
- **Computed at**: 2026-11-13T20:04:16Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.