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Operations Executive

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 1 day ago
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Salary
≈ $8k – $20k per year (Estimated)
Location
In office (Agra)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Oct 1, 2026. Digitide Solutions scores B on the Alion truth index.

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Company
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Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As an Operations Executive, you will play a vital role in our company's success by supporting the daily operations and customer care functions. You will be the backbone of our team, ensuring efficient processes and a positive customer experience. Your contributions will directly impact our reputation and growth.
  • Handle customer inquiries and provide timely, accurate information and solutions.
  • Maintain a high level of customer satisfaction by resolving issues and ensuring a positive interaction.
  • Collaborate with cross-functional teams to streamline operations and improve processes.
  • Monitor and analyze customer feedback to identify areas of improvement.
  • Ensure compliance with company policies and procedures, especially in customer-facing roles.
  • Train and mentor new customer care executives, fostering a culture of excellence.
  • Maintain accurate records and documentation of customer interactions and support cases.
  • Assist in developing and implementing strategies to enhance customer service and operational efficiency.
  • Stay updated with industry trends and best practices to enhance our services.
  • A minimum of 2 years of experience in a customer-facing role, preferably in a back-office setting.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving abilities and a proactive mindset.
  • Proficiency in using customer relationship management (CRM) systems and MS Office.
  • Ability to work independently and manage multiple tasks effectively.
  • Analytical skills to interpret data and make informed decisions.
  • A positive attitude and a passion for delivering exceptional customer service.
  • Willingness to learn and adapt to changing business needs.
  • Strong organizational skills and attention to detail.
  • A high school diploma or equivalent; a college degree is preferred.
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