{"id":2422538,"url":"https://alion.io/job/digitide-solutions-operations-executive-13","title":"Operations Executive","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":29,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2095},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T05:38:06Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T17:53:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As an Operations Executive, you will be responsible for overseeing the smooth operation of our back-office processes. This includes coordinating with various teams, managing resources, and ensuring timely and accurate customer support. You will play a vital role in maintaining our high standards of customer satisfaction and operational excellence. Manage and oversee back-office operations, ensuring efficient workflow.\n Coordinate with customer care executives and other teams to resolve customer inquiries and issues.\n Implement and maintain effective operational processes and procedures.\n Monitor and analyze customer feedback to identify areas for improvement.\n Ensure compliance with company policies and industry regulations.\n Train and mentor junior staff members, providing guidance and support.\n Collaborate with the management team to develop and implement strategic initiatives.\n Maintain accurate records and documentation for audit purposes.\n Stay updated with industry trends and best practices in customer care and operations.\n Proactively identify and address any operational bottlenecks or challenges.\n Bachelor's degree in Business Administration, Operations Management, or a related field.\n Minimum 3 years of experience in a similar operations or customer care role.\n Strong leadership and team management skills.\n Excellent communication and interpersonal abilities.\n Proficiency in using MS Office and other relevant software.\n Analytical mindset with problem-solving and decision-making skills.\n Ability to work independently and manage multiple tasks simultaneously.\n Attention to detail and a commitment to delivering high-quality work.\n Flexibility to adapt to changing priorities and a dynamic work environment.\n Willingness to learn and stay updated with industry developments.","description_format":"text","description_chars":1808,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-13T05:54:47Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":1,"expected_fill_days":4,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-operations-executive-13","json_url":"https://alion.io/job/digitide-solutions-operations-executive-13.json","meta":{"generated_at":"2026-10-14T19:26:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-operations-executive-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-operations-executive-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-operations-executive-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-operations-executive-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-operations-executive-13"}]}