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Operations Executive

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • 7 hours ago

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Salary

≈ $11k – $25k per year (Estimated)

Location

In office (Kanpur)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be to ensure efficient and effective customer care by managing and supporting our Customer Care Executives (CCEs). You will be responsible for implementing strategies to enhance customer satisfaction and maintain positive relationships.

Manage and oversee the performance of the back-office team, including CCEs.
Develop and implement processes to streamline customer care operations.
Monitor and analyze customer inquiries and feedback to identify areas of improvement.
Collaborate with other departments to ensure seamless customer service.
Train and mentor CCEs to enhance their skills and knowledge.
Ensure compliance with company policies and industry regulations.
Maintain accurate records and documentation of customer interactions.
Handle escalations and complex customer issues, providing timely resolutions.
Stay updated with industry trends and best practices in customer care.
Conduct regular performance evaluations and provide constructive feedback to the team.

Bachelor's degree in Business Administration, Customer Service, or a related field.
Minimum 3 years of experience in a similar operations or customer care role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in using customer relationship management (CRM) software.
Analytical mindset with problem-solving skills.
Ability to work independently and manage multiple tasks.
Familiarity with industry-specific regulations and compliance standards.
Willingness to stay updated with technological advancements.
Strong work ethic and a customer-centric approach.