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Your primary focus will be on streamlining processes, managing resources, and ensuring a positive customer experience. This role is perfect for someone who enjoys a fast-paced environment and wants to make a direct impact on our company's success. Manage and oversee back-office operations, ensuring smooth daily workflows.\n Collaborate with the CCE team to resolve customer inquiries and issues promptly.\n Implement and maintain efficient systems and processes for optimal productivity.\n Monitor and analyze customer feedback to identify areas for improvement.\n Ensure compliance with company policies and procedures, especially in customer care.\n Train and mentor new team members, fostering a positive and supportive work environment.\n Conduct regular performance reviews and provide constructive feedback to the team.\n Stay updated with industry trends and best practices in customer care and operations.\n Assist in developing and executing strategic plans to enhance customer satisfaction.\n Build and maintain strong relationships with internal teams and external partners.\n A minimum of 2 years of experience in a similar operations or customer care role.\n Excellent organizational skills with the ability to manage multiple tasks simultaneously.\n Strong communication and interpersonal skills, with a customer-centric approach.\n Proficiency in using MS Office and other relevant software for operations management.\n Analytical mindset with the ability to interpret data and make informed decisions.\n A proactive attitude and a problem-solving mindset are essential.\n Ability to work independently and as part of a team, fostering collaboration.\n Flexibility to adapt to changing priorities and a dynamic work environment.\n A high school diploma or equivalent is required; a bachelor's degree is preferred.\n Previous experience in the BFSI industry or a related field is an advantage.","description_format":"text","description_chars":2027,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-16T15:46:02Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.658,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:4","stale_co","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-operations-executive-18","json_url":"https://alion.io/job/digitide-solutions-operations-executive-18.json","meta":{"generated_at":"2026-10-17T16:05:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-operations-executive-18"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-operations-executive-18"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-operations-executive-18"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-operations-executive-18\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-operations-executive-18"}]}