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The role involves managing day-to-day back-office operations, ensuring seamless customer interactions, and driving process efficiencies in a fast-paced financial services environment. You will act as a bridge between customers, internal teams, and senior management to uphold service excellence. Monitor and coordinate daily back-office activities to meet SLA targets.\n Serve as the first point of contact for customer inquiries, providing accurate information and timely resolutions.\n Track and resolve escalated issues, ensuring root-cause analysis and preventive actions.\n Maintain and update client records, transaction logs, and compliance documentation.\n Prepare and present operational performance reports to management.\n Identify process bottlenecks and recommend improvements for efficiency gains.\n Collaborate with cross-functional teams (e.g., finance, IT, compliance) to streamline workflows.\n Assist in training and onboarding new back-office staff.\n Ensure adherence to regulatory and internal policy standards within the BFSI domain.\n Support the implementation of CLM tools and best practices.\n Bachelor's degree in Business, Finance, or related field.\n Minimum 2 years of experience in back-office operations within BFSI or similar industry.\n Strong verbal and written communication skills.\n Proven ability to handle high-volume customer interactions with professionalism.\n Knowledge of Contract Lifecycle Management (CLM) concepts and tools.\n Excellent problem-solving and decision-making abilities.\n Proficiency in MS Office Suite and familiarity with CRM/back-office software.\n Detail-oriented with strong organizational and time-management skills.\n Ability to work under pressure and meet tight deadlines.\n Team player with a proactive attitude toward continuous improvement.","description_format":"text","description_chars":1913,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated 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