{"id":4315895,"url":"https://alion.io/job/digitide-solutions-senior-customer-relationship-executive","title":"Senior Customer Relationship Executive","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.903,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kanpur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-14T12:14:10Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T15:55:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As the Senior Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with our customers. Your primary focus will be on delivering an exceptional customer experience, handling inquiries, and resolving complaints efficiently. You will be the primary point of contact, ensuring timely and accurate communication with our valued clients.\n Act as the main point of contact for customers, ensuring prompt and professional responses.\nHandle customer inquiries, providing accurate information and guidance.\nResolve customer complaints and issues, ensuring a positive outcome.\nMaintain and update customer records and databases accurately.\nCollaborate with internal teams to ensure smooth operations and efficient service delivery.\nMonitor and analyze customer feedback to identify areas of improvement.\nDevelop and implement strategies to enhance customer satisfaction and loyalty.\nConduct regular customer satisfaction surveys and analyze results.\nStay updated with industry trends and best practices in customer relationship management.\n Bachelor's degree in Business Administration, Marketing, or a related field.\nMinimum 5 years of experience in a customer-facing role, preferably in a collections or manpower department.\nExcellent communication and interpersonal skills, with a customer-centric approach.\nStrong problem-solving abilities and a proactive attitude.\nProficiency in using CRM systems and Microsoft Office suite.\nAbility to work independently and manage multiple tasks effectively.\nAnalytical skills to interpret data and make informed decisions.\nFlexibility to adapt to changing business needs and priorities.\nStrong work ethic and a commitment to delivering exceptional customer service.","description_format":"text","description_chars":1752,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-14T15:55:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-14T19:13:00Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-senior-customer-relationship-executive","json_url":"https://alion.io/job/digitide-solutions-senior-customer-relationship-executive.json","meta":{"generated_at":"2026-11-14T19:13:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-senior-customer-relationship-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-senior-customer-relationship-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-senior-customer-relationship-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-senior-customer-relationship-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-senior-customer-relationship-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4315895}},{"tool":"search_jobs","arguments":{"company":"digitide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4315895},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}