{"id":3569610,"url":"https://alion.io/job/digitide-solutions-senior-engineer-desktop","title":"Senior Engineer - Desktop","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-10-31T12:33:43Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-03T18:18:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a proactive and technically sound Senior Desktop Engineer (L2) to manage day-to-day IT operations at the Quess Chennai office. The role requires strong troubleshooting skills, ownership mindset, and the ability to independently support end users while coordinating with the central IT team for escalations.\nThe candidate should be smart, responsive, and capable of handling onsite IT infrastructure efficiently.\n Key Responsibilities\nEnd User Support (Primary Responsibility)\nProvide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.\nTroubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.\nManage user accounts (password resets, account unlocks, access support) in Active Directory / O365.\nInstall and configure applications, antivirus, and security tools.\nSupport onboarding and offboarding (user setup, email configuration, asset handover).\nBasic Network & Connectivity Support\nTroubleshoot LAN/Wi-Fi connectivity issues.\nCoordinate with ISP for internet issues.\nBasic understanding of switches, access points, and firewall troubleshooting (escalate when required).\nEnsure meeting room IT equipment is operational.\nIT Asset & Compliance Support\nManage IT asset allocation and tagging.\nMaintain asset register and coordinate with central team for updates.\nEnsure devices are patched and antivirus is updated.\nSupport IT audits and compliance checks when required.\nOffice IT Operations\nAct as onsite SPOC for office IT issues.\nLog and track incidents in ITSM tool.\nCoordinate with L3 / Infra / Network teams for escalations.\nHandle hardware troubleshooting and vendor coordination for repairs.\n Required Skills\nStrong troubleshooting skills (Windows OS & Hardware).\nGood knowledge of O365, Outlook, Teams.\nBasic understanding of AD & user management.\nBasic networking knowledge (IP, DNS, DHCP).\nFamiliarity with IT ticketing tools.\nGood communication skills.\nAbility to work independently onsite.\nGood to Have\nExperience supporting 100+ user environment.\nExperience handling Mac devices and Ubuntu laptops. \nExposure to endpoint management tools (Intune - basic knowledge).\nUnderstanding of basic security practices (BitLocker, MDM).\nExperience handling asset management processes.\nBehavioral Expectations\nQuick response to incidents.\nOwnership-driven approach.\nClear communication with business users.\nProactive in identifying recurring issues.\nProfessional and disciplined work style.","description_format":"text","description_chars":2446,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-31T15:16:26Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":0.945,"age_days":2,"expected_fill_days":7,"reasons":["conf:2","stale_co","velocity","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-senior-engineer-desktop","json_url":"https://alion.io/job/digitide-solutions-senior-engineer-desktop.json","meta":{"generated_at":"2026-11-03T18:52:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-senior-engineer-desktop"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-senior-engineer-desktop"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-senior-engineer-desktop"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-senior-engineer-desktop\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-senior-engineer-desktop"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3569610}},{"tool":"search_jobs","arguments":{"company":"digitide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3569610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}