{"id":3205918,"url":"https://alion.io/job/digitide-solutions-team-leader-34","title":"Team Leader","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":29,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kollam, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-24T12:39:20Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-28T22:10:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"A1 to A3\nAverage PMI (last 6 months)/PMS rating 3 and above\n2 years in current role\nNo Warning Letter issued in the past 6 months\nMandatory E-learning courses certified wherever applicable\nA2 to A3\nOr\nP1 to P2\nAverage PMI (last 6 months)/PMS rating 3 and above\n1 year of exp in the current role\nNo Warning Letter issued in the past 6 months\nMandatory E-learning courses certified wherever applicable\nLead and manage a team of tele-callers, providing 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Responsibilities:Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.\nMonitor team performance and provide regular feedback and coaching.\nHandle escalated customer cases and ensure timely resolution.\nTrack and report key metrics such as call productivity and promise-to-pay (PTP) conversions.\nEnsure adherence to regulatory and internal compliance guidelines.\nCoordinate with cross-functional teams (e.g., Field Collections) for account resolution.\nConduct regular team meetings, training sessions, and performance reviews.\nRequired Skills & Qualifications:\nMinimum 1-2years of experience in collections as a caller.\nStrong leadership, communication, and interpersonal skills.\nAbility to analyse data and drive performance through insights.\nProficiency in MS Excel and CRM tools.\nFluency in Malayalam Or Tamil and English.\nEligibility Criteria:\nOpen to internal employees who meet the experience and performance criteria.\nShould 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