{"id":3605808,"url":"https://alion.io/job/digitide-solutions-team-leader-39","title":"Team Leader","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.903,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurangabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:57:31Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T17:31:44Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Team Leader will manage a group of Customer Care Executives (CCEs) handling inbound inquiries, issue resolution, and product information for BFSI clients. You will ensure service excellence, coach staff, monitor KPIs, and collaborate with cross-functional teams to continuously improve processes and customer satisfaction. Supervise, mentor and schedule a team of CCEs to meet service level agreements.\n Monitor daily performance metrics (AHT, CSAT, FCR) and implement corrective actions.\n Handle escalated customer issues and provide timely resolutions.\n Conduct regular coaching sessions and performance reviews.\n Develop and enforce standard operating procedures and quality standards.\n Coordinate with the CLM and BFSI product teams to stay updated on service offerings.\n Prepare and present performance reports to senior management.\n Identify process improvement opportunities and lead implementation projects.\n Ensure compliance with regulatory and data-privacy requirements.\n Foster a positive team culture that promotes engagement and retention.\n Bachelor's degree in Business, Finance, or related field.\n 3+ years of experience in a customer care or back-office role within BFSI.\n Minimum 1 year of supervisory or team-lead experience.\n Strong knowledge of CLM (Customer Lifecycle Management) concepts.\n Excellent communication and conflict-resolution skills.\n Proficiency with CRM and ticketing systems; MS Office suite.\n Analytical mindset with ability to interpret KPI data.\n Demonstrated ability to manage multiple priorities in a deadline-driven environment.\n Understanding of regulatory compliance (e.g., KYC, GDPR).\n Leadership style that encourages coaching, accountability, and continuous learning.","description_format":"text","description_chars":1720,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-02T11:53:42Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.578,"age_days":8,"expected_fill_days":7,"reasons":["conf:4","stale_co","evergreen","wave","velocity","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/digitide-solutions-team-leader-39","json_url":"https://alion.io/job/digitide-solutions-team-leader-39.json","meta":{"generated_at":"2026-11-11T18:56:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218705},"rest":"https://alion.io/mcp/rest/get_company?id=2218705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigitide-solutions-team-leader-39"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigitide-solutions-team-leader-39"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigitide-solutions-team-leader-39"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digitide-solutions-team-leader-39\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigitide-solutions-team-leader-39"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3605808}},{"tool":"search_jobs","arguments":{"company":"digitide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3605808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}