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Lead and manage a team of back-office professionals, providing guidance and support.\n Oversee daily operations, ensuring efficient and timely completion of tasks.\n Implement and monitor performance metrics, identifying areas for improvement.\n Foster a culture of collaboration and knowledge sharing within the team.\n Ensure compliance with company policies and procedures, maintaining high standards.\n Mentor and develop team members, providing feedback and performance evaluations.\n Collaborate with other departments to align strategies and achieve common goals.\n Stay updated with industry trends and best practices, driving innovation.\n Handle client escalations and provide timely resolutions, maintaining strong client relationships.\n Bachelor's degree in Business Administration, Management, or a related field.\n Minimum 5 years of experience in a team leadership role, preferably in a back-office environment.\n Strong leadership and interpersonal skills, with the ability to 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