{"id":1264227,"url":"https://alion.io/job/digitide-solutions-team-leader-collections-2","title":"Team Leader Collections","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T05:55:27Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-05T04:51:58Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"A1 to A3\nAverage PMI (last 6 months)/PMS rating 3 and above\n2 years in current role\nNo Warning Letter issued in the past 6 months\nMandatory E-learning courses certified wherever applicable\nA2 to A3\nOr\nP1 to P2\nAverage PMI (last 6 months)/PMS rating 3 and above\n1 year of exp in the current role\nNo Warning Letter issued in the past 6 months\nMandatory E-learning courses certified wherever applicable\n Lead and motivate a team of Collection Executives, providing guidance and support to ensure high performance.\n Monitor and evaluate team performance, identifying areas for improvement and implementing necessary changes.\n Ensure compliance with company policies, procedures, and legal requirements in debt collection practices.\n Handle complex customer inquiries and complaints, providing timely and effective resolutions.\n Collaborate with other departments, such as Customer Service and Legal, to resolve customer issues and ensure a seamless customer experience.\n Conduct regular team meetings to discuss performance, provide feedback, and address any concerns.\n Stay updated on industry trends and best practices in debt collection, sharing knowledge with the team.\n Maintain accurate records and documentation of collection activities, ensuring data integrity.\n Develop and maintain strong relationships with key stakeholders, including clients and internal teams.\n Assist in the recruitment, training, and development of new Collection Executives, ensuring a skilled and motivated team.\n Analyse various reports to enhance productivity and conversions\nEnsure team meets and exceed Stipulated Timelines and Service level Agreements.\nAchieve KPI and productivity targets of Self & Team.\nMonitor and maintain quality of interaction with customers.\nPrepare and submit periodic Team performance reports.\nCall handling to develop first hand sensing of customer pulse and manage irate customers.\nAudit Calls and identify the training requirements of each Team Member.\nMotivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.\nTeam’s individual target/Unit qualitative and quantitative targets are met.\nTo ensure that at no point in time the team lacks supervision.\nTeam Leads are responsible for staff retention\nHandling team & shop floor escalations calls and providing end to end resolutions.\nAttending call calibrations with quality and training team.\nPreparing monthly TL review to gauge individual and teams performance.\nClient interaction as and when required; 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