{"id":1264188,"url":"https://alion.io/job/digitide-solutions-team-leader","title":"Team Leader","company":{"id":2218705,"name":"Digitide Solutions","domain":"digitide.com","url":"https://alion.io/company/digitide","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-23T11:45:49Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-30T14:08:41Z","board_verified":false,"closed_at":"2026-09-30T14:08:41Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"The Team Leader will play a crucial role in managing and guiding a team of CREs, who are responsible for customer interactions and collections. This role involves strategic planning, team motivation, and ensuring a positive customer experience. The Team Leader will report to the Department Head and work closely with other departments to align collection efforts with company goals.\n Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.\nOversee daily operations, ensuring efficient and timely customer service and collection processes.\nHandle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.\nImplement and monitor performance metrics, identifying areas for improvement and driving team performance.\nCollaborate with the Department Head and other teams to align collection strategies with company objectives.\nConduct regular team meetings, providing feedback, and facilitating open communication channels.\nTrain and mentor team members, ensuring they are equipped with the necessary skills and knowledge.\nStay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency.\nEnsure compliance with company policies and procedures, maintaining a high standard of professionalism.\nBuild and maintain strong relationships with key stakeholders, including clients and internal teams.\n A minimum of 5 years of experience in a leadership role, preferably in a customer-facing or collections environment.\nProven track record of successfully managing and motivating teams, with a focus on customer satisfaction.\nExcellent communication and interpersonal skills, with the ability to build strong relationships.\nStrong problem-solving and analytical abilities, with a data-driven approach to decision-making.\nProficiency in using customer relationship management (CRM) systems and relevant software.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nExcellent organizational skills, with a focus on attention to detail and accuracy.\nStrong leadership qualities, including the ability to inspire and mentor team members.\nA proactive and solution-oriented mindset, with a willingness to adapt to changing circumstances.\nA relevant degree in Business Administration, Customer Service, or a related field is preferred.","description_format":"text","description_chars":2426,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-25T21:45:40Z"},{"event":"close","at":"2026-09-30T14:08:41Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/digitide-solutions-team-leader","json_url":"https://alion.io/job/digitide-solutions-team-leader.json","meta":{"generated_at":"2026-10-01T04:57:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4552,"day_limit":5000,"remaining_today":448,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}