{"id":3111281,"url":"https://alion.io/job/dignifi-loan-servicing-supervisor-dignifi","title":"Loan Servicing Supervisor - DigniFi","company":{"id":10063,"name":"Dignifi","domain":"dignifi.com","url":"https://alion.io/company/dignifi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":295},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T20:46:54Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T11:55:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About DigniFi:\nDigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.\nOur mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!\nAbout the Role:\nDigniFi is seeking a dynamic and experienced Loan Servicing Supervisor to lead and support our Loan Servicing Department. This role is ideal for a highly motivated professional with a passion for problem-solving and driving operational excellence in the financial technology industry.\nWhat You Will Do:\nTeam Leadership & Development: Supervise, coach, and develop Collections team members; provide ongoing feedback, reinforce performance expectations, and support employee growth.\nPerformance & Delinquency Management: Monitor collection activity, account performance, and team KPIs to help achieve delinquency reduction and company collection goals. Identify performance gaps and implement corrective actions in partnership with Collections Management.\nDaily Operations & Workforce Management: Oversee daily workflows, scheduling, attendance, timecards, and workload distribution to support productivity and service levels.\nCollection Strategy & Escalations: Review account histories and prior collection efforts to determine appropriate next steps. Handle escalated or specialized collection activities, including management takeovers, second talk-offs, and dialer campaigns.\nCustomer Service & Account Resolution: Ensure Collections Representatives use appropriate, compliant collection practices and communication methods to resolve delinquent accounts while maintaining a professional customer experience.\nCross-Functional Collaboration: Maintain timely communication and follow-up with Dealer Success and Operations and other internal stakeholders regarding customer accounts, escalations, and resolution efforts.\nCommunication & Team Engagement: Conduct morning huddles, communicate priorities and performance updates, and participate in management meetings to support alignment and consistent execution.\nPolicy Compliance & Accountability: Reinforce company policies, collection procedures, and applicable compliance requirements; address employee performance, attendance, and conduct concerns promptly in partnership with Collections Management.\nLeadership Support & Reporting: Provide regular updates to Collections Management on team performance, delinquency trends, staffing needs, employee concerns, and opportunities to improve collection processes.\nWho You Are:\n3-5 years of experience in Collections.\n3+ years of experience managing, evaluating, and developing staff in a call center environment, preferably in the auto finance or related industry.\nProven success in reducing delinquency and charge-offs through effective team leadership.\nWorking knowledge of Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).\nStrong leadership and people management skills.\nExcellent communication, interpersonal, and conflict resolution abilities.\nProblem-solving and decision-making capabilities.\nAbility to work effectively in a fast-paced, dynamic environment.\nStrong proficiency in Microsoft Office, including Excel, Word, and PowerPoint.\nEffectively manage and motivate a team of up to 15 or more Collections Representatives.\nSelf-motivated, with the ability to work independently and as part of a team.\nWhy You’ll Love Working at DigniFi:\nHigh-growth opportunity with terrific upside potential.\nFounded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.\nExcellence-driven organization that values work/life balance.\nWe’re a tight-knit team that values collaboration and genuinely loves working together.\nWhat’s In It for You:\nFlexible PTO\n12 Paid Holidays\nUp to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance\nLong-term Disability Insurance\nBasic Life Insurance\nPaid Parental Leave\nMatching 401k\n100% Remote Work\nWhere You Will Work:\nThis position is an in office position in Irving, TX.\nStatement of Non-Discrimination:\nIn keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi. \nDigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.","description_format":"text","description_chars":5232,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-22T20:46:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/dignifi-loan-servicing-supervisor-dignifi","json_url":"https://alion.io/job/dignifi-loan-servicing-supervisor-dignifi.json","meta":{"generated_at":"2026-10-25T14:11:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10063},"rest":"https://alion.io/mcp/rest/get_company?id=10063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdignifi-loan-servicing-supervisor-dignifi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdignifi-loan-servicing-supervisor-dignifi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdignifi-loan-servicing-supervisor-dignifi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dignifi-loan-servicing-supervisor-dignifi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdignifi-loan-servicing-supervisor-dignifi"}]}