{"id":3166787,"url":"https://alion.io/job/dignity-funerals-branch-manager","title":"Branch Manager","company":{"id":1902823,"name":"Dignity Funerals","domain":"dignityfunerals.co.uk","url":"https://alion.io/company/dignityfunerals","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34342,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":45936},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:36:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T08:13:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Salary: £34,342.15 per annum\nClosing date: 20/11/2026\nPosition: Branch Manager\nLocation: T & R O'Brien Funeral Directors, Glasgow\nJob Type: Full-time, Permanent\nSalary: £34,342.15 per annum\nWe'relooking for an experienced, compassionate individual to join our team as a Branch Manager at T & R O'Brien Funeral Directors, Glasgow. You'llplay a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representingDignity Funeral Directors and building trusted relationships in your local community.\nInternally, this role carries the contractual title of Senior Funeral Director, reflecting its senior leadership position within our funeral business.\nOur Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.\nOur Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.\nWhy This Role Matters\nAs a Branch Manager, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.\nYour Impact and Responsibilities\nAs a Branch Manager, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You’ll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.\nYou’ll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.\nAs a Branch Manager, you will:\nDeliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.\nOversee branch standards and ensure timely, high-quality care of the deceased.\nParticipate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.\nLead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.\nEnsure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.\nSupport the Cluster Manager in overseeing branch performance, audits, and compliance processes.\nIdentify service gaps and recommend improvements to processes and training.\nTake responsibility for ensuring funeral plan banks are replenished.\nEnsure all team members are Funeral Plan Consultant (FPC) trained.\nSkills and Knowledge…\nComfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.\nEmpathetic, service-oriented, and committed to excellent client outcomes.\nUnderstanding of the nature of the role and is prepared to assist families whenever needed, ensuring.continuous care and operational effectiveness.\n\nAble to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.\nAble to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).\nConfident working independently and thrives on delivering results.\nFlexibility to work evenings, weekends and on-call.\nUnderstanding of operational efficiency, service offerings, and financial considerations within the funeral industry.\nWhat you can expect from us\n Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.\nExtra reward - Yearly bonus of £300-£500.\nPlanning for your future - 4% matched pension.\nPeace of mind - Life assurance at 2x salary.\nEveryday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.\nSupport when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.\nLearn and grow - Ongoing training, internal learning pathways and apprenticeships.\nMaking work easier - Free on-site parking at most locations.\nWhat Sets Us Apart\nMeaningful purpose - Supporting families through the hardest moments of their lives.\nGrow with us - More career paths and leadership opportunities as our group grows.\nShape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.\nWhat are the next steps?\nIf this sounds like the next step in your career, hit 'apply' - a member of our Talent Acquisition Team will be in touch to guide you through what's next.\nWhy Dignity Funeral Directors\nDignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.\nDignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.\nYou'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.\nIf you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.\nFCA Statement\nDignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.\nEquality, Diversity and Inclusion Statement\nWe know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.\nUnsolicited agency submissions will be treated as direct applications, with no fee payable. 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