Diary Coordinator

Salary: £27,485.68 per annum

Closing date: 20/11/2026

Position: Diary Coordinator

Location: R Davies & Son Funeral Directors, Hambrook

Job Type: 12 Month Fixed Term Contract, 38.33 Hours per week

Salary: £27,485.68 per annum

We’re looking for an organised and proactive individual to join our team as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.

You’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation - all while maintaining exceptional standards of care and professionalism.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen - ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.

The Role

This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.

Key Responsibilities:

• Create and manage rota schedules for fleet and personnel based on funeral volumes
• Oversee logistics for removals, funeral bookings, and transportation of the deceased
• Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
• Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
• Maintain high standards in Health and Safety compliance across all working practices
• Support the day-to-day administrative operations

About You

We’re looking for someone who:

• Is goal-oriented and committed to delivering results under pressure
• Communicates clearly, confidently, and compassionately
• Can think critically and solve operational problems efficiently
• Has strong organisational skills and attention to detail
• Works well independently and as part of a team
• Is comfortable with digital tools and willing to learn new systems
• Is flexible and responsive to the changing needs of the service
• Understands the importance of empathy in emotionally sensitive situations

What you can expect from us

• Time to recharge - Accrue up to 25 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Making work easier - Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

What are the next steps?

If this sounds like the next step in your career, hit 'apply' - a member of our Talent Acquisition Team will be in touch to guide you through what's next.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.