{"id":3076902,"url":"https://alion.io/job/dignity-funerals-it-service-desk-engineer","title":"IT Service Desk Engineer","company":{"id":1902823,"name":"Dignity Funerals","domain":"dignityfunerals.co.uk","url":"https://alion.io/company/dignityfunerals","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidenhead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46850},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:02:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T05:10:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Salary: Up to £35,000 per annum\nClosing date: 06/11/2026\nPosition: IT Service Desk Engineer\nLocation: Maidenhead, Berkshire (On-site, 5 days a week)\nJob Type: Full-Time, Permanent\nSalary: Up to £35,000 per annum\nBe the person colleagues call when they need IT to just work.\nLife Services Group has brought together some of the UK’s most recognised end-of-life brands under a single vision: to support families through every stage of planning for and navigating life’s most difficult moments.\nBehind every family we help is a colleague who needs their systems, devices and tools to work first time. As an IT Service Desk Engineer at Dignity, you’ll be the first point of contact for those colleagues. You’ll keep our people connected, confident and able to focus on the families who rely on us.\nWhat you’ll be doing\nProviding first-line technical support by phone, email, in person and other channels, always in a professional and courteous way.\nCarrying out thorough diagnostics to resolve issues at the first point of contact wherever possible.\nTaking ownership of unresolved tickets, keeping users informed and escalating in good time.\nAttending Dignity sites when needed for issue resolution, site surveys and hardware installations.\nLogging, managing and tracking all incidents and requests in our ITSM system.\nSpotting repeat issues early and escalating service risks or major incidents to the IT Management Team.\nKeeping your knowledge of Dignity’s IT systems and current technologies up to date.\nSupporting compliance with IT security and business continuity standards.\nMeeting or exceeding SLA targets and delivering timely, high-quality solutions.\nWhat you'll bring\nWe’re looking for someone who loves solving problems and understands that great IT support is as much about communication as technical knowledge.\nYou'll have:\nPrevious experience in a service desk or helpdesk role (1st or 2nd line).\nExperience using a ticketing or service management system (e.g. ServiceNow, Freshservice, Zendesk).\nStrong troubleshooting skills across Windows 10/11, Microsoft 365, printers and peripherals.\nExperience with Active Directory, user account management and remote desktop tools.\nA track record of taking ownership of incidents through to resolution.\nExcellent communication and customer service skills, with the confidence to speak clearly to colleagues at all levels.\nExperience supporting macOS, mobile devices and MDM.\nYou’ll be someone who is happy working independently or as part of a team, copes well under pressure, pays close attention to detail and brings a positive, proactive attitude to everything you do.\nWhat you can expect from us\nAs a key contributor to our business, you’ll benefit from a package that reflects your impact, supports your wellbeing and helps you continue to grow your career with us.\nTime to recharge - Accrue up to 25 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.\nExtra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.\nPlanning for your future - 4% matched pension.\nPeace of mind - Life assurance at 2x salary.\nEveryday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.\nSupport when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.\nLearn and grow - Ongoing training, internal learning pathways and apprenticeships.\nMaking work easier - Free on-site parking at most locations.\nWhy Life Services Group\nLife Services Group exists to help every family in Britain navigate the hardest moments of life. We bring together trusted names across funeral services, crematoria and cemeteries, legal services, direct cremation and wills, including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill, so families can get more of the support they need in one place.\nOur ambition is to support one in three families across the UK as they plan for, navigate and deal with death. We want to set a new standard for care, service and simplicity across the sector.\nDeath is part of life, and being there for families when it matters is what we do. That means making difficult moments feel more supported, more straightforward and more human.\nWe are building a modern group that supports families at every stage, from planning ahead with wills and funeral plans, to arranging a funeral, cremation or burial, and managing probate afterwards. This is a defining moment for our business. With stronger foundations, clearer strategy and real momentum, we can change end-of-life care for the better. We are modernising how we work, investing in our colleagues and technology, and helping more families than any one brand could alone.\nWherever you work in Life Services Group, in one of our local teams, specialist brands or group functions, you’ll be part of work with meaningful purpose. You will help families through some of life’s hardest and most important moments.\nAcross all our brands, we want colleagues to grow with us through better training, stronger support, modern tools and clearer opportunities to build skills and confidence. You’ll be part of teams who care deeply about what they do, look out for each other and take pride in doing work that matters.\nYou will also help shape the future of end-of-life care. That means making support simpler, more connected and more human for families, while each brand keeps the identity, expertise and community connection people already know and trust.\nIf you want a career with meaningful purpose, room to grow with us and the chance to shape the future, find your Life’s work.\nFCA Statement\nDignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.\nEquality, Diversity and Inclusion Statement\nWe know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know\nAny unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.\nWe reserve the right, depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.","description_format":"text","description_chars":6596,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-22T11:02:47Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":1,"age_days":2,"expected_fill_days":8,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":46850,"is_top_pay":false},"html_url":"https://alion.io/job/dignity-funerals-it-service-desk-engineer","json_url":"https://alion.io/job/dignity-funerals-it-service-desk-engineer.json","meta":{"generated_at":"2026-10-25T06:33:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1902823},"rest":"https://alion.io/mcp/rest/get_company?id=1902823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdignity-funerals-it-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdignity-funerals-it-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdignity-funerals-it-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dignity-funerals-it-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdignity-funerals-it-service-desk-engineer"}]}