{"id":2128157,"url":"https://alion.io/job/dignity-funerals-service-delivery-lead-2","title":"Service Delivery Lead","company":{"id":1902823,"name":"Dignity Funerals","domain":"dignityfunerals.co.uk","url":"https://alion.io/company/dignityfunerals","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32129,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":42461},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:42:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-24T10:25:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Salary: £32,129.74 per annum\nClosing date: 30/10/2026\nPosition: Service Delivery Lead.\nLocation: Ashton Brooks Funeral Directors Altrincham\nJob Type: Full-time, 40 hours per week\nSalary: £32,129.74 per annum\nWe’re looking for a dedicated and compassionate individual to join our team as a Service Delivery Lead You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.\nOur Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.\nOur Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.\nWhy This Role Matters\nAt Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.\nThe Role\nAs Service Delivery Lead, you’ll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You’ll manage a team dedicated to this sensitive and essential work, ensuring seamless operations.\nKey Responsibilities:\nCoordinate the safe and respectful transfer of the deceased into our care from their place of death.\nOversee their care within the care centre, including preparation, dressing, or embalming based on family requests.\nFacilitate movement to the chapel of rest for viewing when requested by bereaved families.\nLead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.\nManage the care centre efficiently, optimising team organisation and scheduling to reduce costs.\nInspire, mentor, and manage your team to maintain the highest service standards and continuously improve.\nEnsure vehicles and resources are managed effectively for seamless operations.\nMonitor key performance indicators and use insights to enhance service delivery.\nAbout you\nWe are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment. Ideal candidates will bring:\nThe ability to provide care and sensitivity to families while upholding the dignity of the deceased.\nExperience in resource planning, fleet management, or similar operational roles is an advantage.\nStrong multitasking skills and the ability to manage priorities effectively.\nHolds a Full UK Driving Licence (Essential) \nWilling to work flexibly, including weekends and on-call duties as required\nWhat you can expect from us\n Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.\nExtra reward - Yearly bonus of £300-£500.\nPlanning for your future - 4% matched pension.\nPeace of mind - Life assurance at 2x salary.\nEveryday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.\nSupport when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.\nLearn and grow - Ongoing training, internal learning pathways and apprenticeships.\nMaking work easier - Free on-site parking at most locations.\nWhat Sets Us Apart\nMeaningful purpose - Supporting families through the hardest moments of their lives.\nGrow with us - More career paths and leadership opportunities as our group grows.\nShape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.\nWhat are the next steps?\nHit 'apply' and a member of our Talent Acquisition Team will be in touch.\nWhy Dignity Funerals\nDignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.\nDignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.\nYou'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.\nIf you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.\nFCA Statement\nDignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.\nEquality, Diversity and Inclusion Statement\nWe know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.\nUnsolicited agency submissions will be treated as direct applications, with no fee payable. 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