{"id":1102169,"url":"https://alion.io/job/digs-technical-support-lead","title":"Technical Support Lead","company":{"id":10064,"name":"Digs","domain":"digs.com","url":"https://alion.io/company/digs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T22:38:10Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-02T17:40:24Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Technical Support Lead\nLocation: Hybrid / Vancouver, WA (HQ): 3-4 days/week in-office\nReports to: Chief Product Officer\nJob Type: Full-Time, Exempt \nAbout Digs\nDigs is an innovative startup building software that revolutionizes collaboration between builders and homeowners by leveraging artificial intelligence. We make organizing and sharing information intuitive, ultimately enhancing the customer experience.\nOur small, dynamic team includes experienced entrepreneurs, leaders, and makers who are passionate about pushing boundaries and delivering world-class products. Want to know what drives us? Explore our Digs Principles. \nAbout the Role\nAs Technical Support Lead, you’ll be the technical problem-solver behind our customer support experience. You’ll work directly with customers to troubleshoot issues, dig into how Digs works under the hood, identify root causes, and partner with Engineering and Product on complex problems.\nThis isn’t traditional support. You’ll combine strong customer instincts with technical curiosity to investigate integrations, data issues, bugs, and product gaps while helping build the processes and documentation needed to scale support.\nWhat You’ll Do\nOwn Technical Support\nServe as a point of contact for customers with varying product questions and issues\nTroubleshoot, reproduce, and resolve issues while keeping customers informed\nIdentify recurring issues and know when to bring in Engineering or Product\nPartner Across Product & Engineering\nTranslate customer issues into clear, actionable technical context\nPartner with Engineering and Product to diagnose bugs and identify product improvements\nClose the loop with customers and bring learnings back to the team\nBuild Scalable Support\nCreate documentation, troubleshooting guides, and repeatable support processes\nImprove workflows, tooling, and self-service as the team grows\nDevelop deep expertise in the Digs platform, integrations, and how things work under the hood\nWhat You Bring\n5+ years of experience in technical support, solutions engineering, implementation, QA, software engineering, or a similar technical customer-facing role\nStrong technical troubleshooting skills and curiosity to understand why something is happening, not just how to work around it\nFamiliarity with APIs, integrations, databases, web applications, or similar technical systems, with the ability to dig into logs, errors, data, or basic code\nExperience partnering with Engineering and Product to solve customer problems and improve the product\nExcellent communication skills and the ability to make technical concepts clear and approachable for any audience\nStrong customer empathy, organization, and ownership, with a People First approach to solving problems\nComfortable working with autonomy, making informed decisions, and knowing when to pull others in\nNice to have:\nExperience supporting B2B SaaS products or building support processes from the ground up\nFamiliarity with construction, homebuilding, real estate, or other complex workflows\nThe Perks:\nCompetitive salary and generous equity\nFull health, dental, and vision with 100% premium coverage for you and your dependents\nVoluntary: Life AD&D, Long-term Disability, Accident, Critical Illness \nUnlimited PTO and the expectation to actively use it, with a minimum of three (3) weeks\nFifteen (15) paid holidays per year\n401(k)\nPaid parental leave\nHybrid flexibility: 3-4 days/week at our collaborative Vancouver, WA headquarters, with virtual hangouts and team outings to keep things connected\nSalary Range: $90,000-$105,000 per year (based on experience, location, and qualifications)\nHow to Apply:\nIf this role excites you and you feel aligned with our Principles, please submit your application via LinkedIn or the Digs Careers page.\nDigs is committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We encourage candidates from all backgrounds to apply. Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.","description_format":"text","description_chars":4077,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech","Construction","Document AI"],"lifecycle":[{"event":"open","at":"2026-09-22T00:09:06Z"}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.796,"p_room":1,"age_days":10,"expected_fill_days":31,"reasons":["conf:4","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/digs-technical-support-lead","json_url":"https://alion.io/job/digs-technical-support-lead.json","meta":{"generated_at":"2026-10-03T00:00:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":7,"day_limit":5000,"remaining_today":4993,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}